Training Consultant

Ace Hardware; Wilmer (TX); Remote; USD 100,000 - 127,000; Full time

Job summary

An established industry player is seeking a Training Consultant to enhance retail operations through effective training. This role involves conducting training sessions for store owners and managers, coaching new owners, and serving as an operations expert to maximize performance. The ideal candidate will have strong facilitation, presentation, and communication skills, along with a thorough understanding of retail operations. With a focus on building relationships and fostering trust, this position offers a unique opportunity to impact the success of multiple retail locations while working independently and remotely. Join a team dedicated to operational excellence and make a difference in the retail landscape.

Qualifications

• Thorough understanding of Ace Hardware Corporation and operational initiatives.
• Strong facilitation and presentation skills required.

Responsibilities

• Conduct training sessions for store owners and managers to enhance performance.
• Coach new owners through store opening essentials to minimize mistakes.

Skills

Facilitation Skills

Presentation Skills

Creative Thinking

Problem-Solving

Communication Skills

Interpersonal Skills

Consulting Skills

Organizational Skills

Tools

MS Office

Job description

The Job

The Training Consultant supports Ace retail locations by delivering consistent training that improves the execution of retail processes and procedures, ultimately enhancing the store model and driving operational excellence. This position is considered a subject matter expert in all facets of operating an Ace retail store and in ensuring the success of new stores. The Training Consultant works with retailers to improve operations and overall store performance, and with new owners from the beginning to teach skills and processes that increase their chances of success.

The Training Consultant manages multiple training engagements at different functional levels. They analyze business trends, financials, metrics, and store environments to identify opportunities for performance improvement within their territories. They also share information that supports process and documentation improvements.

What you’ll do:

1. Deliver Training: Conduct training sessions for Ace store owners, managers, and associates to enhance business results, build competencies, and improve store performance.
2. Support New Business Owners: Coach new owners through store opening essentials, including financial, HR, operational, and sales systems, using a standardized, tailored approach to minimize mistakes and mitigate risks.
3. Serve as Operations Expert: Stay current on standards, procedures, and resources to maximize operational excellence and provide input for continuous improvement.
4. Build Relationships: Develop partnerships with Retail Ops, Retailers, and Store Managers to facilitate the transfer of training, improve store results, and foster trust as a trusted advisor.

Knowledge, Experience, and Competencies:

Experience and Technical Requirements:

• Thorough understanding of Ace Hardware Corporation and operational initiatives
• In-depth knowledge of Ace Best Practices
• Ability to work remotely with corporate departments
• Operational store experience preferred
• Strong facilitation and presentation skills
• Ability to consult, influence, and coach adult learners
• Creative thinking and problem-solving skills
• Excellent organization, communication, and interpersonal skills
• Self-motivated and able to work independently
• Proficiency in MS Office applications
• Willingness to travel 80-90%

Compensation: $100,900 - $126,100 per year