Training Consultant

Ace Hardware; Phoenix (AZ); Remote; USD 100,000 - 127,000; Full time

Job summary

Join a forward-thinking company as a Training Consultant, where you will empower Ace retail locations through effective training and operational excellence. This role involves coaching new store owners, enhancing their skills, and ensuring their success from day one. You will analyze business metrics and trends to drive performance improvements, while fostering solid relationships with store managers and teams. This position offers a unique opportunity to make a significant impact within the retail sector, contributing to the growth and success of locally-owned businesses. Your expertise will help shape the future of Ace stores, making a real difference in the community.

Benefits

Generous 401(k) Matching

Comprehensive Health Coverage

21 Days of Vacation

Company Car

Tuition Assistance Program

Employee Discounts

Volunteer Time Off

Employee Assistance Program

Identity Theft Protection

Flexible Work Environment

Qualifications

• Thorough understanding of Ace Hardware Corporation and operational initiatives.
• Strong facilitation and presentation skills for training delivery.
• Ability to consult and influence adult learners effectively.

Responsibilities

• Deliver training to store owners and managers to improve performance.
• Consult new business owners on operational essentials for success.
• Analyze business trends to identify performance improvement opportunities.

Skills

Facilitation Skills

Presentation Skills

Consulting Skills

Analytical Skills

Communication Skills

Negotiation Skills

Problem Solving

Organizational Skills

Interpersonal Skills

Education

Bachelor's Degree

Retail Management Experience

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Job description

The Job

The Training Consultant supports Ace retail locations by delivering consistent training that improves the execution of retail processes and procedures, ultimately enhancing the store model and driving operations excellence. This position is considered a subject matter expert in all facets of operating an Ace retail store as well as what is needed to ensure success of a new Ace store. The Training Consultant will work with retailers to improve operations and drive the overall store performance. The Training Consultant will also work with new owners from the beginning of their business to teach them skills and processes that will increase their probability of success.

The Training Consultant will also be able to handle multiple types of training engagements at different functional levels. They will be responsible for analyzing business trends, financials, metrics, and store environments to identify opportunities for improving performance within their assigned territories. The Training Consultant will readily share information supportive of process and documentation improvements.

What you’ll do:

• Delivers Training - Delivers training to Ace store owners, managers and associates to drive retailer business results. Conducts training that motivates, builds competencies, and improves store performance and contributions to their store results.
• Consults New Business Owners – Coach and support new owners at Ace to be successful by leading the entire store opening business essentials process which includes financial, human resources, operations, and sales systems. Mitigate risk to both the owner and Ace by using a standardized approach to new store start up and tailoring it to each specific situation. Instruct owners on the Ace store model and how to use it to minimize mistakes that consume time and money. Typical issues include: staffing, back office set up, advertising, purchasing, and seasonal transitions.

• Serves as an operations expert – Expert and consultant on Ace’s standards, management tools, and training systems to maximize operational excellence. Stays current on operational standards, procedures, and resources to enhance ability to provide leadership and maximize business results. Provide input to internal partners to ensure training remains relevant and continues to drive continuous improvement.

• Builds Solid Relationships – Creates a partnership with Retail Ops, Retailers and Store Managers, that stimulates transfer of training, return on training investment, and improves store results. Creates trust when delivering training and is viewed as a trusted advisor to those receiving training.

Knowledge, Experience, and Competencies:

Experience and Technical Requirements:

• Has a thorough understanding of Ace Hardware Corporation and operational initiatives
• In depth knowledge of accepted Ace Best Practices
• Ability to work remotely with various corporate departments
• A working knowledge of operational aspects of a retail store, preferably through direct experience
• Strong facilitation/presentation skills. Ability to deliver training in a store or classroom setting
• Ability to consult, influence and coach adult learners
• Ability to think outside of the box
• Strong organization and planning skills
• Outstanding interpersonal skills to engage with others, solid negotiating and conflict resolutions abilities
• Able to foster teamwork and collaboration. Can motivate others both internal and external to perform enthusiastically
• Excellent communication skills both written and verbal as well as attention to detail and follow up
• Self-managing, self-motivating, open minded; comfortable working with an off-site manager
• Skilled in negotiations and conflict resolution. Ability to recognize strengths and weaknesses and coach accordingly
• Problem solving: strong analytical and problem-solving skills
• Excellent PC skills including skilled knowledge of Excel, Word, PowerPoint & Outlook as well as various MS Operating Systems
• Ability to travel extensively 80-90%

Compensation Details:

$100900- $126100 per year

#LI-CS1

Why should you join our team?

We live our values - W.E.L.I.G.H.T (Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork). Gratitude. Humility. Love. You don’t often see values like these in most corporate statements, but Ace is different. These things are important to us. They represent our commitment to the company, our employees, to Ace retailers and to the Ace brand.

In addition to providing our employees a great culture, Ace also offers competitive benefits* that address life’s necessities and perks, many of which expand and improve year after year, including:

• Incentive opportunities, based on role/grade level (rapid company growth over the past 5 years resulted in incentives being paid out at an average of 122% of your target opportunity!)
• Generous 401(k) retirement savings plan with a fully vested matching contribution the first year in addition to quarterly contributions and annual discretionary contribution (once eligibility requirements have been met). Over the past 5 years, company contributions (matching, quarterly & discretionary) for fully eligible employees have averaged 9.6% of total eligible compensation
• Comprehensive health coverage (medical, dental, vision and disability – up to 26 weeks short-term disability and long-term disability) & life insurance benefits for you and your dependents
• 21 days of vacation immediately available (prorated in the first year) and up to 6 paid holidays depending on the month of hire
• Company Car, phone and fuel card are provided for field-based positions
• Your career at Ace is more than just a job. It’s a chance to be part of something meaningful. We help locally-owned businesses thrive and make an impact in their communities – and we support our employees in doing the same by offering an annual Ace Cares Week, 20 hours off work per year to volunteer at an organization of your choice, opportunities to help Children’s Miracle Network Hospitals and the Ace Helpful Fund through the Ace Foundation
• Ace invests in every employee we hire, with a key focus on development and coaching. We offer on-site classes, facilitator-led courses, and a generous tuition assistance program, plus a performance management approach that goes beyond the typical annual review
• We know the work environment matters. That’s why Ace holds frequent campus events like Employee Appreciation Week, vendor demos, cookouts, and merchandise sales
• We bring them to you! Services such as mobile spas, auto maintenance, car wash and detailing, dry cleaning, dentists, eye doctors, flu shots, recycling and more!
• Employee discounts on Ace merchandise (including top brands like Weber, Traeger, Yeti, Craftsman, DeWalt and more), travel, fitness, computers and thousands more
• Birth/Adoption bonding paid time off
• Adoption cost reimbursement
• Employee Assistance Program (EAP) – access to free visits to therapists and lawyers, guidance on financial matters, elder and childcare, and assistance with tickets to entertainment events
• Identity theft protection

* Benefits are provided in compliance with applicable plans and policies.

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We want to hear from you!
When most people think of career opportunities with Ace Hardware, they often think of the helpful cashiers and sales associates at their local store. However, have you also considered the people behind the scenes who select, promote, ship and process the invoices for more than 75,000 products? Maybe you haven't, but we'd like you to. Because together we help our customers take care of their homes. Come find out why a career with the Ace Hardware Corporation is one of America's best kept secrets.

Equal Opportunity Employer
Ace Hardware Corporation is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.

Disclaimer

The pay range for this position starts as listed in the job posting, but could be higher based on education and experience. Please note, compensation decisions are dependent on the facts and circumstances of each opening. We take into consideration the minimum requirements outlined in the job description, such as an individual’s education, training and experience, the position’s work location, required travel (if any), and external market conditions when determining the final salary for potential new hires.

Be aware that salary estimates published via alternate online job boards may not be a true representation of the actual pay range offered for this position. Please refer to the Ace position description for the accurate starting pay range information and feel free to discuss this with a Talent Acquisition professional if you are chosen to move forward with an interview.

This written “Position Description” is not intended to cover all aspects of the position listed. It is meant to cover the basic/general essential job functions of a particular position. Ace Hardware Corporation reserves the right to change job duties, including essential job functions, according to business necessity.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.