Training Consultant

Ace Hardware; Chicago (IL); Remote; USD 100,000 - 127,000; Full time

Job summary

An established industry player is seeking a Training Consultant to enhance retail operations through effective training and support. This role involves working closely with store owners and managers to improve processes, build competencies, and drive operational excellence. The ideal candidate will possess deep knowledge of retail operations, excellent communication skills, and the ability to work independently while managing multiple training engagements. If you are passionate about empowering others and have a strong background in retail, this opportunity is perfect for you.

Qualifications

• Deep understanding of Ace Hardware operations and best practices.
• Ability to work remotely and travel extensively (80-90%).

Responsibilities

• Conducts training for store owners and managers to improve store results.
• Advises on operational standards and training systems for continuous improvement.

Skills

Facilitation Skills

Presentation Skills

Coaching Skills

Communication Skills

Problem-Solving Skills

Education

Experience in Retail Operations

Tools

Microsoft Office Suite

Job description

The Job

The Training Consultant supports Ace retail locations by delivering consistent training that improves the execution of retail processes and procedures, ultimately enhancing the store model and driving operational excellence. This position is considered a subject matter expert in all facets of operating an Ace retail store and ensuring the success of new stores. The Training Consultant works with retailers to improve operations and overall store performance, and with new owners from the start to teach skills and processes that increase their success probability.

The Training Consultant manages multiple training engagements at different functional levels. They analyze business trends, financials, metrics, and store environments to identify performance improvement opportunities within their territories. They also share information that supports process and documentation improvements.

What you’ll do:

1. Delivers Training: Conducts training for store owners, managers, and associates to improve store results, building competencies and motivation.
2. Consults with New Business Owners: Coaches new owners through store opening essentials, including financial, HR, operational, and sales systems, using a standardized but tailored approach to minimize mistakes and risks.
3. Serves as an Operations Expert: Advises on Ace’s standards, management tools, and training systems, staying current to maximize operational excellence and provide relevant input for continuous improvement.
4. Builds Relationships: Develops partnerships with Retail Ops, Retailers, and Store Managers to ensure effective training transfer, trust, and improved store results.

Knowledge, Experience, and Competencies:

• Deep understanding of Ace Hardware Corporation and operational initiatives
• Knowledge of Ace Best Practices
• Ability to work remotely with corporate departments
• Experience with retail store operations
• Strong facilitation, presentation, and coaching skills
• Excellent communication, organization, and interpersonal skills
• Self-motivated and able to work independently
• Skilled in negotiations, conflict resolution, and problem-solving
• Proficient in Microsoft Office Suite
• Ability to travel extensively (80-90%)

Compensation: $100,900 - $126,100 per year