Training Center/Lab Support System Administrator (SA2)

Beyond SOF; Fort Washington (MD); On-site; USD 131,000 - 160,000; Full time

Job summary

Beyond SOF is seeking a Training Center / Lab Support System Administrator (SA2) in Fort Washington, MD. You will operate and maintain hardware and software per customer policies and provide user account management and help desk support for staff and students.

Candidates need a bachelor's or advanced degree in CS, information systems, engineering, or related field plus 10+ years of systems administration, or a HS diploma with 14 years of experience.

Qualifications

• Bachelor's degree or advanced degree in computer science, information systems, engineering, or related discipline plus 10+ years of systems admin experience.
• HS diploma or GED plus 14 years of systems admin experience allowed.

Responsibilities

• Provide Tier 1 and Tier 2 support, including diagnostic and resolution of IT issues.
• Manage daily IT configuration and operation, including user accounts and workstations.
• Install and maintain computers and devices (tablets, laptops, desktops).
• Assist users in accessing IT systems and support dispatch processes.
• Configure and manage Linux, Unix, and Windows OS; install/load OS and troubleshoot.

Skills

Tier 1 support

Tier 2 escalation

IT systems admin

User account management

Troubleshooting

Linux/Unix admin

Education

Bachelor's degree in CS or related field

Advanced degree in CS or related field

Tools

Microsoft Exchange 2013/2016

Active Directory

PowerShell ISE

Windows Desktop Computing

Remote Desktop

Job description

Training Center/Lab Support System Administrator (SA2)

Training Center/Lab Support System Administrator (SA2)

Salary: $145,000, based on education and experience. Security Requirements: Active TS/SCI clearance with FS Poly. Location: Ft. Washington, MD.

Education and Experience: A bachelor's degree or advanced degree in computer science, information systems, engineering, or other related discipline plus at least 10 years of systems admin experience. A high school diploma or GED plus 14 years of systems admin experience would also be acceptable.

Certifications: Must meet DoD Directive 8570 IAM Level 1 requirements (Security + at a minimum).

Job Description: As Training Center / Lab Support System Administrator you will provide support required to operate and maintain all hardware and software in compliance with established policies required by the customer for their production and training networks, as well as responsible for establishing and maintaining user accounts and help desk functions for staff and students.

Individual Capabilities/Experience Required:

• Experience providing Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution; and providing support for implementation, troubleshooting and maintaining IT systems.
• Experience managing the daily activities of configuration and operation of IT systems, to include user accounts and workstations.
• Experience installing and maintaining computers, to include tablets, laptops, or desktops.
• Experience providing assistance to users in accessing IT systems.
• Experience providing support for the dispatch system and remaining involved in the resolution process.
• Experience configuring and managing LINUX, UNIX, and Windows operating systems and installing/loading operating systems software, and troubleshooting.

Individual Capabilities/Experience Desired: Experience with: Microsoft Exchange 2013 and 2016; User Activity Monitoring (UAM); IBM Big Fix; MS SharePoint; MS Active Directory; MS Windows Desktop Computing; Remote Desktop Management; MS PowerShell Integrated Scripting Engine (ISE); MS Office (Outlook, Word, PowerPoint, Excel, Project, Access); Adobe Professional; Adobe Creative Cloud; Blackboard; Avaya phone systems; Cisco phone systems; Skype for business; New software and systems as the networks evolve.