Training Center/Lab Support Network Administrator (SA2)

Beyond SOF; Fort Washington (MD); On-site; USD 123,000 - 167,000; Full time

Job summary

Beyond SOF is seeking a Training Center/Lab Support Network Administrator (SA2) in Ft. Washington, MD.

You will manage all hardware and software operations per customer policies, maintain user accounts, and provide Tier 1/2 help desk support for staff and students in a DoD environment. The role requires a bachelor's degree (or higher) in a related field plus extensive systems admin experience, DoD 8570 IAM Level 1 certification, and an active TS/SCI clearance with FS Poly.

Qualifications

• Experience providing Tier 1 Help Desk and Tier 2 escalation support.
• Experience ensuring DoD architecture compatibility (DoDAF, SOA, STE/STN).
• Strong focus on securing servers and network devices.
• Ability to design, configure, monitor, and maintain virtual/storage environments.
• Implementing authentication and access controls including U2F.

Responsibilities

• Provide support to operate and maintain hardware and software per customer policies.
• Establish and maintain user accounts and help desk functions for staff and students.
• Troubleshoot server security vulnerabilities and apply patches.
• Support dispatch system and hardware problem resolution.
• Collaborate on system design and mission architecture with DoD standards.

Skills

Tier 1 Help Desk

Tier 2 Escalation

DoDAF DoSOA STE/STN

System capacity planning

Virtual/storage environments

Security hardening

U2F authentication

Education

Bachelor's degree in CS/IS/engineering

Advanced degree acceptable

DoD 8570 IAM Level 1 (Security+)

Tools

Dell EMC VxRail Enclave

Dell DP4400

CISCO switches

DNS/DHCP

ELK stack

Job description

Training Center/Lab Support Network Administrator (SA2)

Salary: $145,000, based on education and experience
Security Requirements: Active TS/SCI clearance with FS Poly
Location: Ft. Washington, MD

Education and Experience

A bachelor's degree or advanced degree in computer science, information systems, engineering, or other related discipline plus at least 10 years of systems admin experience. A high school diploma or GED plus 14 years of systems admin experience would also be acceptable.

Certifications

Must meet DoD Directive 8570 IAM Level 1 requirements (Security + at a minimum).

Job Description

As Training Center / Lab Support System Administrator you will provide support required to operate and maintain all hardware and software in compliance with established policies required by the customer for their production and training networks, as well as responsible for establishing and maintaining user accounts and help desk functions for staff and students.

Individual Capabilities/Experience Required

• Experience providing Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution; and providing support for implementation, troubleshooting and maintaining IT systems. Senior level experience is required as remote support is not authorized.
• Experience managing system requirements and deriving requirements to ensure the delivery of production systems that are compatible with the defined system architecture(s) Department of Defense Architecture Framework (DoDAF), Service-oriented Architecture (SOA), Secure the Enterprise/Secure the Network (STE/STN).
• Experience providing support for the dispatch system and hardware problems and remaining involved in the resolution process.
• Experience optimizing system operations and resource utilization; performing system capacity analysis and planning; and developing and implementing solutions.
• Experience building, configuring, monitoring, and maintaining virtual/storage environments, to include network security availability.
• Experience providing support for the dispatch system and remaining involved in the resolution process.
• Experience identifying and troubleshooting server security vulnerabilities and implementing security related software, hardware, backup, firewalls, and access controls to include universal two factor (U2F) authentication.
• Experience supporting the design of systems, mission architecture and associated hardware.

Individual Capabilities/Experience Desired

• Experience with: Microsoft Server 2012 and 2016; VxRails; Dell EMC VxRail Enclave and Dell DP4400 (Data Protection Backup solution); Secure the Network (STN) Standards; Dell RAID Disk Arrays; CISCO & Dell Switch command line syntax including Netflow and Port Security; Domain Controller; DHCP servers; Kiwi Lo Server; ELK stack; New software and systems as the networks evolve.