Sr. Population Health Operations Manager

Privia Health; Washington; On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Annual bonus 15%

Restricted Stock Units

Medical, dental, vision, life, and pet

401K

Paid time off

Wellness programs

Job summary

Privia Health is seeking a Sr. Population Health Operations Manager to lead cross-functional initiatives across our national network, driving operational excellence and scalable transformation.

You will supervise and support Operational Consultants, develop playbooks, partner with Salesforce admins to optimize platforms, and oversee quality operations including CEHRT audits and data feeds. Travel up to 25% across Washington, with strong communication and leadership skills.

Qualifications

• 3+ years of experience in healthcare leadership, operations, project management, or process improvement.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office and Salesforce.

Responsibilities

• Lead and support cross-functional projects that enhance operational efficiency, data accuracy, and partner experience.
• Develop and maintain comprehensive playbooks and resources that standardize workflows, external communications, and task ownership.
• Partner with Salesforce administrators and technical teams to optimize platform functionality and automate manual processes.
• Support governance structures for communications, rebranding, and stakeholder engagement.
• Manage quality operations including CEHRT audits, CQM tracking, and provider provisioning QA.
• Triage and resolve data feed issues, collaborating with internal and external stakeholders.
• Facilitate onboarding and offboarding workflows for partner practices, ensuring seamless transitions.
• Present process updates and strategic recommendations to internal and external audiences.
• Promote inclusive collaboration and transparent communication across teams.
• Celebrate wins, foster team morale, and contribute to a culture of growth and well-being.
• Mentor and support junior team members, contributing to onboarding and skill development.
• Identify opportunities for operational improvement and lead implementation of standard work.

Skills

Communication skills

Leadership experience

Problem-solving

Education

Master's degree preferred (MHA or MBA) OR equivalent experience

Tools

Salesforce

Microsoft Office

Job description

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and improves the health of patients and the well-being of providers.

Location: Must reside or be open to relocating to Washington, 25% Field-Based travel required throughout the state

The Sr. Population Health Operations Manager plays a critical role in advancing Privia's operational and value-based strategy. This individual leads and supports cross-functional initiatives that drive operational excellence, process innovation, and scalable transformation across our national network. The Sr. Population Health Operations Manager supervises and supports Operational Consultants to implement and optimize systems, tools, and workflows that support practice success in both operational value based care areas. This role is ideal for a strategic problem-solver and collaborative leader who thrives in dynamic environments and is passionate about improving health care delivery.

• Lead and support cross-functional projects that enhance operational efficiency, data accuracy, and partner experience
• Develop and maintain comprehensive playbooks and resources that standardize workflows, external communications, and task ownership
• Partner with Salesforce administrators and technical teams to optimize platform functionality and automate manual processes
• Support governance structures for communications, rebranding, and stakeholder engagement
• Manage quality operations including CEHRT audits, CQM tracking, and provider provisioning QA
• Triage and resolve data feed issues, collaborating with internal and external stakeholders
• Facilitate onboarding and offboarding workflows for partner practices, ensuring seamless transitions
• Present process updates and strategic recommendations to internal and external audiences
• Promote inclusive collaboration and transparent communication across teams
• Celebrate wins, foster team morale, and contribute to a culture of growth and well-being
• Mentor and support junior team members, contributing to onboarding and skill development
• Identify opportunities for operational improvement and lead implementation of standard work

Qualifications

• Masters preferred (MHA or MBA) OR equivalent Relevant experience
• 3+years of experience in healthcare leadership, operations, project management, or process improvement
• Demonstrated success leading or supporting cross-functional initiatives and driving measurable outcomes
• Strong written and verbal communication skills
• Proficiency in Microsoft Office and Salesforce
• Ability to travel regionally or nationally up to 25% of the time
• Commitment to continuous learning and professional development

The salary range for this role is $110,000.00 to $130,000.00 in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). This role is also eligible for an annual bonus targeted at 15% & Restricted Stock Units. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.

All your information will be kept confidential according to EEO Guidelines.

Technical Requirements (for remote workers only, not applicable for onsite/in office work): In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.

Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that healthcare is local and we are better when our people are a reflection of the communities that we serve. Our goal is to encourage people to pursue all opportunities regardless of their age, color, national origin, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law.