Training Assistant

Prospect Infosys Inc; Clinton (TN); Hybrid; USD 40,000 - 52,000; Full time

Job summary

Prospect Infosys Inc. seeks an Administrative Assistant for Training to provide administrative and operational support for the Tennessee Corrections Institute’s training operations in Clinton, TN.

You will serve as the main contact for staff, students, instructors and visitors, coordinating training schedules, records, and facilities. The role requires strong organization, communication, and MS Office proficiency, with experience in training environments; a mix of remote and on-site work is

Qualifications

• Proven customer service and administrative support experience.
• Strong organization and time management to meet deadlines.
• Excellent written and verbal communication with stakeholders.
• Experience in training environments is advantageous.
• Proficiency with Microsoft Office Suite and records systems.

Responsibilities

• Provide administrative and operational support for training programs, staff, and facilities.
• Serve as primary contact for staff, students, instructors, vendors, and visitors.
• Manage enrollment, course creation, scheduling, and training records in ACADIS.
• Coordinate training schedules, class rosters, attendance, and completion records.
• Prepare and distribute training materials, certificates, reports, and PO documents.
• Maintain electronic records using ACADIS, SharePoint, and network drives.
• Provide technical assistance for training systems and classroom technology.
• Coordinate facility resources, inventories, purchasing requests, and maintenance.
• Handle competing priorities with confidentiality and coordinate with stakeholders.
• Support special projects as assigned.

Skills

Customer service

Administrative support

Microsoft Office Suite

Time management

Communication skills

Tools

ACADIS

SharePoint

Adobe

Network drives

Job description

Job Overview:

Join our dynamic team as an Administrative Assistant for Training and provide comprehensive administrative and operational support for the Tennessee Corrections Institute’s training operations and East Tennessee Training Facility located in Clinton, Tennessee. This individual serves as a primary administrative point of contact for staff, students, training participants, instructors, and visitors while coordinating a wide range of training, records, technology, facility, and customer-service functions.

Responsibilities:

• Provide comprehensive administrative and operational support for TCI’s training programs, personnel, and facilities to ensure efficient daily operations.
• Serve as a primary point of contact for students, instructors, agency personnel, vendors, and visitors by managing telephone calls, inquiries, facility check-ins, and customer service needs.
• Manage student enrollment, registration, course creation, class scheduling, and training records within ACADIS, including system administration, data entry, and user account assistance.
• Coordinate training schedules, class rosters, attendance documentation, completion records, and other administrative requirements associated with training delivery.
• Provide administrative and logistical support for training courses, including classroom preparation, instructional materials, technology setup, instructor assistance, and student accommodation.
• Prepare, distribute, and maintain correspondence, memorandums, training announcements, certificates, reports, spreadsheets, purchase orders, and other administrative documents.
• Maintain accurate electronic records, databases, and filing systems utilizing ACADIS, Microsoft Office applications, SharePoint, Adobe, and organizational network drives.
• Provide technical assistance and troubleshooting for training systems, classroom technology, audiovisual equipment, office equipment, and other electronic platforms.
• Coordinate facility and resource management activities, including supply inventories, purchasing requests, equipment readiness, building maintenance requests, and general facility operations.
• Manage competing administrative priorities, maintain confidentiality and accurate records, coordinate with internal and external stakeholders, and perform additional duties and special projects as assigned.

Qualifications:

• Proven experience in customer service and administrative support.
• Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Excellent organizational and time management skills to meet strict deadlines.
• Superior communication and interpersonal skills to effectively collaborate with internal and external stakeholders.
• Previous experience working in an adminisitrative services role in a training environment is highly advantageous.

Job Type:

Full Time

Benefits:

This position offers a mix of remote work and on-site responsibilities. The incumbent will be expected to work on-site a minimum of three days a week.

Schedule:

8-hour shift.

Work Location:

TCI East Tennessee Training Facility in Clinton, Tennessee.

Travel:

Minimal travel is expected with this position (less than 10%). Training for this position may occur at one of our established Training Facilities and/or Agency Headquarters.

Duration:

This is a long term contract that will not end on 06/30/2027. If the incumbent is performing satisfactorily this contract will be renewed.