Administrative Assistant – Training

eBusiness Solutions Inc.; Clinton (TN); On-site; USD 40,000 - 48,000; Full time

Job summary

eBusiness Solutions Inc. is seeking an Administrative Assistant – Training to support the Tennessee Corrections Institute (TCI) Training Division in Clinton, Tennessee.

The role focuses on administrative, records, and facility operations, acting as a key point of contact for staff, students, instructors, and visitors. Responsibilities include training administration in ACADIS, enrollment management, scheduling, and maintaining documentation with Microsoft Office and SharePoint tools.

Qualifications

• Proven experience in administrative support and customer service.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Experience with ACADIS or similar LMS is preferred.
• Strong organizational and time management skills.

Responsibilities

• Provide administrative and operational support for TCI training programs and facilities.
• Serve as a primary contact for students, instructors, agency personnel, vendors, and visitors.
• Manage student enrollment, registration, and course creation in ACADIS; schedule classes.

Skills

Administrative support

Customer service

Records management

Time management

Communication

Interpersonal skills

Tools

ACADIS

Microsoft Office Suite

SharePoint

Adobe applications

Job description

One of our clients in the government domain is seeking an Administrative Assistant – Training. This role provides comprehensive administrative and operational support for the Tennessee Corrections Institute (TCI) Training Division and the East Tennessee Training Facility. The ideal candidate will serve as a primary point of contact for staff, students, instructors, and visitors while supporting training administration, records management, facility operations, and customer service functions.

Location: 110 Center Stage Business Park E, Clinton, TN 37716

Duration: This is a long-term contract position extending through 06/30/2027 and is expected to be renewed based on satisfactory performance.

Work Schedule

• 40 hours per week
• Standard 8-hour shift
• Employee must work on-site a minimum of three days per week

Travel

• Less than 10% travel required
• Training may occur at Agency Headquarters or other established Training Facilities as needed

Position Overview

The Administrative Assistant – Training provides administrative, customer service, records management, and operational support for the Tennessee Corrections Institute’s training operations. This position serves as a key resource for training participants, instructors, agency personnel, vendors, and visitors while coordinating training schedules, maintaining records, supporting technology and facility operations, and ensuring the efficient delivery of training programs.

Key Responsibilities

Administrative & Operational Support

• Provide comprehensive administrative and operational support for TCI training programs, personnel, and facilities.
• Manage daily administrative activities to ensure efficient operations.
• Coordinate special projects and additional assignments as needed.
• Maintain confidentiality while handling sensitive information and records.

Customer Service & Communication

• Serve as a primary point of contact for students, instructors, agency personnel, vendors, and visitors.
• Answer and route telephone calls and inquiries.
• Coordinate facility check-ins and visitor services.
• Provide professional customer service and support to internal and external stakeholders.

Training Administration & ACADIS Management

• Manage student enrollment, registration, and course creation within the ACADIS system.
• Coordinate class scheduling and training event administration.
• Maintain class rosters, attendance records, and completion documentation.
• Provide ACADIS system administration support, data entry, and user account assistance.

Records Management & Documentation

• Prepare and maintain correspondence, memorandums, reports, spreadsheets, training announcements, and certificates.
• Maintain accurate electronic records, databases, and filing systems.
• Utilize ACADIS, Microsoft Office Suite, SharePoint, Adobe applications, and network drives for document management.
• Ensure records are organized, current, and compliant with organizational requirements.

Training Logistics & Classroom Support

• Support the delivery of training programs through classroom preparation and coordination.
• Assist instructors with instructional materials and classroom resources.
• Coordinate student accommodations and training‑related logistics.
• Ensure training materials and classroom resources are available and properly maintained.

Technical Support & Systems Administration

• Provide basic technical assistance and troubleshooting for:
  • Training systems
  • Classroom technology
  • Audiovisual equipment
  • Office equipment
  • Electronic training platforms
• Support users with system access and operational issues.

Facility & Resource Management

• Coordinate supply inventory and purchasing requests.
• Monitor equipment readiness and availability.
• Submit and track building maintenance requests.
• Support day-to-day facility operations and resource management activities.

Required Qualifications

• Proven experience in administrative support and customer service.
• Proficiency with Microsoft Office Suite, including:
  • Excel
  • Word
  • PowerPoint
  • Outlook
• Strong organizational and time management skills.
• Ability to manage multiple priorities and meet deadlines.
• Excellent written and verbal communication skills.
• Strong interpersonal and stakeholder relationship management skills.
• Ability to maintain accurate records and handle confidential information.

Preferred Qualifications

• Previous experience in an administrative services or training support role.
• Experience working in a training, educational, government, or regulatory environment.
• Experience with Learning Management Systems (LMS) or ACADIS.
• Experience managing records, scheduling, and training logistics.
• Familiarity with SharePoint and document management systems.
• Hybrid work environment.
• Minimum of three days onsite each week.
• Work location is the TCI East Tennessee Training Facility in Clinton, Tennessee.
• Frequent interaction with students, instructors, agency personnel, vendors, and visitors.
• Office environment with occasional classroom and facility support responsibilities.