Administrative Assistant

STI; Clinton (TN); On-site; USD 35,000 - 52,000; Full time

Job summary

Tennessee Corrections Institute in Clinton, Tennessee seeks an Administrative Assistant for Training to provide comprehensive administrative and operational support for its training programs and East Tennessee Training Facility.

You will serve as a primary point of contact for staff, students, instructors, and visitors, manage enrollment and records in ACADIS, coordinate schedules, and ensure smooth daily operations.

Qualifications

• Proven experience in customer service and administrative support.
• Strong proficiency in Microsoft Office Suite.
• Excellent organizational and time management skills to meet deadlines.
• Superior communication and interpersonal skills to collaborate with stakeholders.
• Experience in an administrative services role in a training environment is advantageous.

Responsibilities

• Provide administrative and operational support for training programs and facilities.
• Serve as primary contact for staff, students, instructors, and visitors.
• Manage enrollment, registration, course creation, class scheduling, and training records in ACADIS.
• Coordinate training schedules, rosters, attendance, and completion records.
• Prepare and maintain correspondence, certificates, reports, and purchase orders.
• Maintain electronic records and filing systems using ACADIS, Office apps, SharePoint, and network drives.
• Provide technical assistance for training systems and classroom technology.
• Coordinate facility management, supplies, equipment readiness, and maintenance requests.
• Handle competing priorities, maintain confidentiality, and support special projects.

Skills

Customer service

Administrative support

Microsoft Office Suite

Organization & time management

Communication & collaboration

Tools

ACADIS

SharePoint

Adobe

Microsoft Teams

Job description

Job Overview: Join our dynamic team as an Administrative Assistant for Training and provide comprehensive administrative and operational support for the Tennessee Corrections Institute’s training operations and East Tennessee Training Facility located in Clinton, Tennessee. This individual serves as a primary administrative point of contact for staff, students, training participants, instructors, and visitors while coordinating a wide range of training, records, technology, facility, and customer-service functions.

Responsibilities:

• Provide comprehensive administrative and operational support for TCI’s training programs, personnel, and facilities to ensure efficient daily operations.
• Serve as a primary point of contact for students, instructors, agency personnel, vendors, and visitors by managing telephone calls, inquiries, facility check-ins, and customer service needs.
• Manage student enrollment, registration, course creation, class scheduling, and training records within ACADIS, including system administration, data entry, and user account assistance.
• Coordinate training schedules, class rosters, attendance documentation, completion records, and other administrative requirements associated with training delivery.
• Provide administrative and logistical support for training courses, including classroom preparation, instructional materials, technology setup, instructor assistance, and student accommodation.
• Prepare, distribute, and maintain correspondence, memorandums, training announcements, certificates, reports, spreadsheets, purchase orders, and other administrative documents.
• Maintain accurate electronic records, databases, and filing systems utilizing ACADIS, Microsoft Office applications, SharePoint, Adobe, and organizational network drives.
• Provide technical assistance and troubleshooting for training systems, classroom technology, audiovisual equipment, office equipment, and other electronic platforms.
• Coordinate facility and resource management activities, including supply inventories, purchasing requests, equipment readiness, building maintenance requests, and general facility operations.
• Manage competing administrative priorities, maintain confidentiality and accurate records, coordinate with internal and external stakeholders, and perform additional duties and special projects as assigned.

Qualifications:

• Proven experience in customer service and administrative support.
• Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Excellent organizational and time management skills to meet strict deadlines.
• Superior communication and interpersonal skills to effectively collaborate with internal and external stakeholders.
• Previous experience working in an adminisitrative services role in a training environment is highly advantageous.