Training and Development Manager

Strive Solutions; Chesterfield (MO); On-site; USD 65,000 - 95,000; Full time

Job summary

Strive Solutions is seeking a Training & Development Manager to enhance and oversee comprehensive training programs that drive superior service quality and customer satisfaction. You will develop training strategies, create curricula, and lead a team of training specialists to ensure staff perform at peak levels.

You will assess training effectiveness, implement improvements, and align initiatives with organizational goals.

Qualifications

• Strong expertise in training and curriculum development.
• Ability to evaluate performance and impact of training initiatives.
• Proven leadership and team management skills.

Responsibilities

• Develop and implement training strategies aligned with company goals.
• Create and maintain training curricula and learning materials.
• Assess the effectiveness of training programs and make improvements.
• Lead and manage a team of training specialists.
• Ensure staff acquire the skills needed to excel in their roles.
• Continuously improve training programs based on feedback and results.

Skills

Curriculum development

Training strategy

Performance evaluation

Leadership & team management

Job description

Training & Development Manager responsible for enhancing and overseeing comprehensive training programs that drive exceptional service quality and customer satisfaction.

• Develop and implement training strategies aligned with organizational goals.
• Create and maintain training curricula and learning materials.
• Assess performance and effectiveness of training initiatives.
• Lead and manage a team of training specialists.
• Ensure staff are equipped with the skills needed to excel in their roles.
• Continuously improve training programs based on feedback and results.

Key qualifications/skills: strong training and curriculum development expertise, ability to evaluate performance, leadership and team management skills, and a customer-focused mindset.