Trainee IT Specialist: Desktop & Network Support

South Coast Air Quality Management District; Diamond Bar (CA); On-site; USD 52,000 - 86,000; Full time

Job summary

South Coast AQMD in Diamond Bar seeks an Assistant Information Technology Specialist trainee to support desktop computers, phones, and network devices. You will learn to diagnose issues, assist with user requests, and work across sites under supervision.

The role offers hands-on exposure to IT operations, help desk workflows, and basic system maintenance while progressing toward the Information Technology Specialist I level. Nights and weekend shifts may apply.

Qualifications

• Experience helping users with technical issues or service requests.
• Familiarity with computer hardware, software, and basic networking concepts.
• Ability to work under supervision and learn IT procedures and documentation.

Responsibilities

• Setup and configure desktop computers and mobile devices.
• Assist with voice system endpoints and wireless networks.
• Provide basic Help Desk support by remote session, phone, or email.
• Maintain equipment inventory and document network changes.

Skills

Help desk support

Windows basics

Networking basics

Customer service

Education

High school diploma with IT-related coursework

Tools

Voice system endpoints

Mifi/WiFi basics

Basic OS installations

Telecommunication systems

Job description

South Coast AQMD in Diamond Bar seeks an Assistant Information Technology Specialist trainee to support desktop computers, phones, and network devices. You will learn to diagnose issues, assist with user requests, and work across sites under supervision.

The role offers hands-on exposure to IT operations, help desk workflows, and basic system maintenance while progressing toward the Information Technology Specialist I level. Nights and weekend shifts may apply.