Temp Desktop Support Associate

Ledgent Technology; Pasadena (CA); Vor Ort; USD 41.000 - 48.000; Teilzeit

Zusammenfassung

Ledgent Technology in Pasadena, CA is seeking a Desktop Support Associate for a 6-month, on-site contract. The role provides hands-on IT support to users, troubleshooting PC hardware/software and ensuring smooth operations.

Responsibilities include installing and maintaining Windows, Mac, and Linux environments, managing tickets, and coordinating with vendors on hardware issues. Requires strong customer service, multitasking, and at least 4 years in desktop support.

Qualifikationen

• 4+ years related experience in PC and/or Macintosh hardware and software desktop support.
• High School Diploma or GED required.
• Excellent customer service skills in IT environment.
• Ability to multitask and prioritize projects with interruptions.
• Ability to troubleshoot technical problems across multiple operating systems.
• Effective communication with end users and staff at all levels.

Aufgaben

• Repair and diagnose PC hardware, laptops and peripherals.
• Monitor and update internal trouble ticket system.
• Answer Help Desk phones courteously.
• Monitor emails and voicemails.
• Provide technical support for PC hardware and other IT peripherals.
• Install, troubleshoot, and administer Windows, Mac, and Linux hardware and software.
• Provide high-level support for applications.
• Coordinate with vendors to resolve equipment failures.
• Draft procedures to improve computer operations and processes.

Kenntnisse

Desktop support

Customer service

Troubleshooting

Ausbildung

High School Diploma or GED

Tools

Windows

MacOS

Linux

Jobbeschreibung

Salary: USD30 - USD35 per hour

We are hiring 2 Desktop Support Associate to start immediately. 6 months contract position.

100% on site in Pasadena, CA. up to 35/hour.

Job Summary:

Provides technical assistance and support to users, employing a high degree of customer service, technical expertise and timeliness. Uses a wide variety of techniques for resolving problems. Troubleshoots and resolves all end-user problems and ensures correct operations of computers. Identifies and resolves hardware, software, and operator problems, makes minor repairs and refers to service personnel.

Job Duties:

• Demonstrates expertise in repair and / or diagnosis of PC hardware, laptops and peripherals.
• Monitors and updates internal trouble ticket system on a regular basis.
• Answer the Help Desk phones in a courteous and friendly manner.
• Monitors e-mails and voice mails.
• Provides technical support for PC hardware and other IT peripherals.
• Installs, troubleshoots, and administers Windows, Macintosh, and Linux hardware and software.
• Provides high-level support for applications.
• Works with hardware and software vendors to resolve equipment failures/problems.
• Applies moderately advanced knowledge of PC applications and support; technically able to resolve 70% of PC (hardware) and/or applications (software) support procedures with minimal direction.
• Coordinates with developing and implementing upgrade projects for assigned area.
• Independently handle new PC configurations and software installations.
• Assist in special product related issues as needed.
• Drafts proposals, methods and procedures to improve computer operations and processes as required.
• Other Duties as assigned.

Basic Qualifications:

• High School Diploma or GED required.
• At least 4 years related experience in either PC and/or Macintosh hardware and software desktop support.
• Excellent customer service skills and previous work experience in a customer service IT oriented environment.
• Proven ability to successfully manage multiple projects simultaneously and the ability to prioritize projects with frequent interruptions is required.
• Ability to troubleshoot technical problems. Familiarity and experience with multiple operating systems.
• The candidate must be able to communicate effectively, both verbally and in written communications, with end users in a non-technical fashion and with all levels of staff.
• Ability to lift at least 25lbs. of computer equipment or furniture. Selected candidate must have the ability to crawl and/or crouch on the floor to troubleshoot computer peripherals.
• The successful candidate must pass a pre-employment background investigation and post-offer physical examination to be hired for this position.