Trailer Warranty Claims: Tech Support Negotiation

PJ Trailers Inc.; Sumner (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

PJ Trailers Inc. is seeking a Warranty Administrator to serve as the first point of contact for customers and dealers.

You will process claims, coordinate parts, and collaborate with production and engineering to resolve issues while negotiating settlements within warranty parameters. Responsibilities include handling warranty inquiries by phone and email, setting up claims, tracking progress to completion, coordinating with accounting for invoices, and maintaining the warranty database.

Qualifications

• Five to seven years related experience in a manufacturing environment preferred.
• Direct experience/knowledge with trailers
• Ability to solve problems, meet customer needs, and adapt to change.
• Proven ability to use Microsoft Office Suite and computer-based warranty tools.

Responsibilities

• Respond to warranty phone calls and emails professionally.
• Qualify validity of claims and set up claims.
• Issue parts requests and coordinate with production/engineering.
• File claims with vendors and track to final conclusion (including costs).
• Negotiate settlements within warranty parameters when needed.
• Coordinate with shipping/receiving for returned goods and repairs.
• Maintain warranty warehouse repair line database and report data to accounting/sales.
• Answer product inquiries regarding maintenance, usage, and VIN searches.

Skills

Warranty processing

Customer service

Microsoft Office

Communication skills

Problem solving

Logistics coordination

VIN searches

Education

High school diploma or equivalent

Tools

Microsoft Excel

Job description

PJ Trailers Inc. is seeking a Warranty Administrator to serve as the first point of contact for customers and dealers.

You will process claims, coordinate parts, and collaborate with production and engineering to resolve issues while negotiating settlements within warranty parameters. Responsibilities include handling warranty inquiries by phone and email, setting up claims, tracking progress to completion, coordinating with accounting for invoices, and maintaining the warranty database.