Trailer Warranty Administrator

Landstar System, Inc.; Jacksonville (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

Landstar System, Inc. is seeking a Warranty & Trailer Maintenance Coordinator onsite in Jacksonville, FL.

You will coordinate warranty and maintenance activities, act as the primary vendor contact, and ensure repairs and warranty claims are documented accurately and in compliance with OEM/ISO/RC standards. In a fast-paced environment, you will drive vendor performance, audit invoices, and maintain service records while supporting recalls and campaigns as needed.

Qualifications

• High School Diploma or GED required.
• Two years' warranty experience.
• Two years' vendor account management experience.
• Combination of thereof.

Responsibilities

• Coordinate warranty and maintenance activities with vendors and partners.
• Ensure repairs and warranty claims are documented accurately and timely.
• Assist in warranty invoice research and audits.
• Maintain compliance with OEM, ISO, RC, and company standards.
• Support Open Recalls and/or Campaigns as needed.
• Drive vendor performance and educate vendors on procedures.

Skills

Vendor management

Microsoft Excel

Written & verbal communication

Time management

Relationship building

Education

High School Diploma or GED

Tools

Microsoft Office

Excel

Job description

Location: Onsite - Jacksonville, FL

Schedule: Monday - Friday, 8am - 5pm

What work will you perform?

In this role, you will provide key support to the Trailer Maintenance Department by coordinating warranty and maintenance activities while serving as a primary point of contact for vendors and third-party partners. The position ensures repairs, warranty claims, and related documentation are completed accurately, timely, and in compliance with OEM, ISO, RC, and company standards. This role operates in a fast-paced environment, exercises sound judgment within established guidelines, and helps drive consistent, compliant vendor performance.

Essential Responsibilities:

• Research parts distribution network for parts availability to timely and cost effectively resolve maintenance needs.
• Educate and counsel vendors who have failed to follow Trailer Maintenance procedures and track these events for future vendor evaluation and recommendations.
• Processes warranty claims on a timely basis
• Issue pre-repair authorization for warranty repairs to vendors.
• Research and audit warranty invoices.
• Continuously improve Trailer Maintenance Department's warranty process flow.
• Verifies criteria required by OEM or supplier.
• Files and maintains all service records as required by the warrantor.
• Assists in Open Recalls and/or Campaigns
• Understand and maintain ISO and RC compliance as defined by management.

Minimum Experience and Qualifications:

• High School Diploma or GED required
• Two years' warranty experience
• Two years' vendor account management experience
• Combination of thereof

Preferred Experience and Qualifications:

• 6 months transportation experience
• 6 months Automotive Parts and/or Service experience

Knowledge, Skills, and Abilities:

• Strong ability to build and maintain effective working relationships with vendors and internal partners
• Ability to thrive in a fast-paced environment with changing priorities and deadlines
• Proficiency in Microsoft Office, with an emphasis on Excel
• Excellent oral and written communication skills
• Consistently demonstrate professional demeanor
• Strong organizational and time management skills
• Ability to analyze issues, exercise sound judgment, and work effectively with minimal supervision