Warranty Claims Specialist

Rush Enterprises, Inc; Yuma (AZ); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401K

Stock purchase plan

Incentives for performance

Training and advancement

Job summary

Rush Truck Centers seeks a Warranty Administrator to prepare, record, and submit warranty claims to central warranty, the factory and/or distributor, and reconcile them accordingly.

The role processes claims for each franchise or distributor, reviews technician comments and parts, codes repairs, and coordinates with foremen and OEM managers to ensure timely entries and adjustments. We offer competitive pay with comprehensive benefits.

Qualifications

• High school diploma or GED is required.
• Three months related experience and/or training; equivalent combination of education and experience.
• Appropriate manufacturer training.

Responsibilities

• Process warranty claims on a timely basis for each franchise or distributor.
• Separate warranty repairs, create splits in the business system as appropriate.
• Review technician comments on repair operations, verify correct and complete for warranty submission.
• Review parts on repair operations are correct and engage the appropriate parties for to ensure corrections are made when applicable.
• Maintain competency in understanding OEM SRT times, challenging all parties to ensure all time is accounted for as approved for all RO line items.
• Engage Foremen, OEM District Service Manager, and District Technical Manager as needed to ensure all appropriate entry or adjustment of technician time in the business system according to standard and agreement.
• Code warranty repairs in the business systems to create claims.
• Return open non-warranty repair operations to Service Administrator for invoicing or invoice to customer accounts.
• Communicate with Central Warranty on resubmission for all rejected claims promptly or receive authorization to write them off.
• Track and/or store warranty parts up to final claim resolution.
• Verify parts have been shipped to the factory or distributor and provides parts/cores scrap list.

Education

High school diploma or GED, Three months related experience and/or training; equivalent combination of education and experience; Appropria te manufacturer training

Job description

Rush Truck Centers seeks a Warranty Administrator to prepare, record, and submit warranty claims to central warranty, the factory and/or distributor, and reconcile them accordingly.

The role processes claims for each franchise or distributor, reviews technician comments and parts, codes repairs, and coordinates with foremen and OEM managers to ensure timely entries and adjustments. We offer competitive pay with comprehensive benefits.