TRAIL Leadership Track: Customer Experience

Newrez; New York (NY); On-site; USD 54,000 - 87,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health Savings Account with employer

401(k) Retirement plan with employer

Paid Maternity

Job summary

Newrez is launching the TRAIL program in July 2027, a 12-month rotational leadership-development track designed for recent graduates. You will gain hands-on experience in customer experience, branding, and social strategy while earning a competitive salary and benefits.

This full-time role offers mentorship from key business areas and exposure to process improvement and leadership skill-building. The Marketing TRAIL Operations Specialist rotates across experience, brand, and social teams to

Qualifications

• Bachelor's degree required or equivalent.
• Strong communication and project-management skills.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Work with Customer Experience to identify opportunities and improve the journey across originations, servicing and digital.
• Create campaigns to drive brand awareness, readiness, and engagement across channels.
• Develop product campaigns and influencer content to drive engagement and results.

Skills

Communication skills

Quantitative analysis

Time management

Entrepreneurial mindset

Attention to detail

Team collaboration

Education

Bachelor's degree

Marketing/Communications/Business Administration/Finance

Tools

Excel

Tableau

Salesforce

Canva

HTML

PowerPoint

Visio

SQL

Job description

Newrez is launching the TRAIL program in July 2027, a 12-month rotational leadership-development track designed for recent graduates. You will gain hands-on experience in customer experience, branding, and social strategy while earning a competitive salary and benefits.

This full-time role offers mentorship from key business areas and exposure to process improvement and leadership skill-building. The Marketing TRAIL Operations Specialist rotates across experience, brand, and social teams to