Traffic Management Center (TMC) Supervisor

RTC of Southern Nevada; Las Vegas (NV); On-site; USD 90,000 - 120,000; Full time

Job summary

RTC of Southern Nevada seeks an experienced supervisor to oversee traffic operations and the control room team in Clark County, NV, directing day-to-day incident management strategies and ensuring reliable transportation services for the public.

The ideal candidate holds a Bachelor’s degree in Business Administration or a related field with four years of full-time traffic operations experience, including two years in a supervisory role; the position is exempt and may require shift work,

Qualifications

• Equivalent to a Bachelor's Degree in Business Administration or a closely related field and four (4) years of full-time demonstrated professional experience in a traffic operations environment or control room in a public service environment, two (2) years of which were in a supervisory role.

Responsibilities

• Supervises the RTC's control room technicians and oversees day-to-day operations of traffic and incident management strategies deployed within the TMC's service area in Clark County, Nevada.
• Supervises, directs, assists, plans, organizes, assigns and coordinates work of assigned traffic operations staff.
• Trains and evaluates the performance of staff; monitors performance to ensure quality customer service and continuous control room operations.
• Develops strategies to improve reliability, efficiency and customer service; coordinates with local, regional, and State agencies.
• Represents RTC at meetings and events; handles communications during major events or incidents; prepares activity and quarterly reports.

Skills

Traffic operations

Supervisory experience

Public service

Data analysis

Education

Bachelor's Degree in Business Administration or related field

Job description

**Although there is a salary range for this position, salary will be negotiated depending on experience.**

This recruitment will be used to establish an open competitive and promotional eligibility list that may be used to fill this vacancy and vacancies occurring in this classification for a minimum period of six (6) months. All communication with applicants will be via email. Applicants must provide a current and valid email address when applying.

RTC Department of Human Resources determines whether or not you meet the minimum qualifications for the job based on your experience as you describe it on your application. Do not substitute a resume for your application or write "See Attached Resume" on your application. We do not review resumes, unless specifically stated on the job announcement. Qualifying education and experience must be clearly documented in the "Education and Work Experience" section of the application. Applicants not meeting these requirements will not be considered for employment.

Supervises the RTC's control room technicians and oversees the day-to-day operations of traffic and incident management strategies deployed within the TMC's service area in Clark County, Nevada.

FLSA STATUS

Exempt

Working Conditions

May work shifts on days, evenings, weekends, and holidays.

Education and Work Experience

Equivalent to a Bachelor's Degree in a Business Administration or a closely related field and four (4) years of full-time demonstrated professional experience in a traffic operations environment or control room in a public service environment, two (2) years of which were in a supervisory role, preferably within the last twenty-four (24) months.

Licensing and Certification

Must possess and maintain a current and valid Class C Driver's License at time of application.

Medical Examination

Employment is contingent upon the results of a physical examination performed by our examining physician. A pre-employment drug test is part of the examination.

Background Investigation

Employment with Regional Transportation Commission in this position is contingent upon successful results of a comprehensive education/experience background investigation as well as criminal history, social security trace, personal credit history, and driving history record check.

Required Forms

1. RTC Application On-Line Profile - Follow all the instructions on the application to include any education and experience that would qualify you for this position.

Only the most-qualified candidates will be invited to participate in the examination process. Candidates should ensure they highlight any of the following professional experience they possess on their applications/resumes:

Physical ability to perform office and related work, including operating computers and office machinery; stamina to sit, stand, and walk for extended periods of time; strength to lift and maneuver materials weighing up to 25 pounds; vision to read printed materials; and hearing and speech to communicate in person or over the telephone. Accommodations may be made for some of the physical demands for otherwise qualified individuals who require and request such accommodations. Work is subject to exposure to high voltage, fumes, chemicals and solvents.

Supervises, directs, assists, plans, organizes, assigns and coordinates work of assigned traffic operations staff; Trains, and evaluates the performance of those staff. Monitors employee and work unit performance to ensure quality customer service and continuous control room operations; develops strategies and recommendations to improve reliability, efficiency and enhance customer service and control room operations. May perform complex services or lead work teams on projects, work assignments, or emergency situations. Coordinates operational activities with officials at local, regional, and State agencies and acts as communication liaison during major events, incidents, or special events. Analyzes and compiles data from web-based platforms and automated systems to evaluate performance of traffic and incident management strategies and traffic operations workflow. Drafts activity reports and develops quarterly reports. Identifies and develops performance targets and solutions to improve TMC operational efficiency. Represents RTC at meetings, on committees, and events; provides timely responses to citizen and media issues/complaints; and promotes good public relations with the persons/entities contacted. Monitors and coordinates contractor and/or vendor completion of projects, plans and deliverables; promotes the resolution of outstanding technical issues. Develops and implements event management plans to meet the demands of special activities/events as required. Tracks and manages relevant construction, maintenance, and special event activities. Develops and maintains strategic and response plans for traffic and incident management strategies. Collaborates with others related to traffic management and operations. Other duties as assigned.