Traffic Management Center Dispatcher

ITR Concession Co LLC; Elkhart (IN); On-site; USD 52,000 - 65,000; Full time

Job summary

ITR Concession Co LLC operates a 24/7 Traffic Management Center responsible for dispatching and first-line troubleshooting of ITS systems on the Indiana Toll Road. Dispatchers communicate via radio, telephone, and e-mail to coordinate with ISP, towing, and emergency responders, while monitoring CCTV and DMS for incidents and hazards.

Role requires strong typing, clear communication, and the ability to work under stressful conditions in a 24/7 environment, with travel up to 10% as needed.

Qualifications

• High school diploma or GED required.
• Ability to hear and understand two radio channels simultaneously while on the telephone.
• Fast and accurate typing.
• Ability to monitor video images.
• Above average written and verbal communication skills.
• Proficient in Microsoft Word, Excel and Outlook.
• Ability to communicate under stressful conditions.
• Ability to use common sense in making instant decisions.

Responsibilities

• Perform tasks safely and uphold a safety culture.
• Dispatch and communicate with towing agencies and emergency response personnel.
• Monitor ITS systems and respond to incidents across the ITR corridor.
• Use ITS software to log incidents, closures, and maintenance events.
• Provide clear directions and accurate incident details.
• Ensure compliance with ITRCC goals and objectives.
• Handle communications via radio, telephone, and e-mail.

Skills

Two-way radio handling

Typing speed & accuracy

Video surveillance monitoring

Clear communication

MS Word

MS Excel

MS Outlook

Stress management

Education

High school diploma/GED

Tools

Windows-based applications

Job description

Summary:

This is a 24/7/365 day operation wherein Traffic Management Center (TMC) Dispatchers are responsible as primary end user and first line trouble-shooters for the ITS systems of the Indiana Toll Road (ITR).

Along with the technology and required competency assessments during employment, the TMC and its employees serve as a vital link to the preservation of human life and property by the timely and accurate understanding of policies and protocols, accurate and efficient dispatching, and proper notification escalations. Significant errors elevate the risk of injury and accidents along the corridor. " We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Relationships:

• Works directly with TMC Supervisor/ Assistant Manager/ Manager

Responsibilities:

• Performs all tasks safely and supports a safety culture in all ITRCC activates.
• Uphold ITRCC's core values: Customer Service, Respect, Excellence, Stewardship and Teamwork (CREST).
• Responsibilities include, but are not limited to, detecting, confirming, updating and responding to scheduled and unscheduled traffic incidents across the (ITR) corridor.
• Responsible for all facets of operation while on duty including 800Mhtz radio, telephone, and e-mail to communicate with all ITRCC personnel and Indiana State Police (ISP).
• Ensure compliance and consistency towards ITRCC's goals and objectives.
• Monitor video images for detection and verification of crashes, debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills. This includes evaluating the location of DMS in relation to the location of incidents/roadway obstructions, quickly developing an appropriate message and activating the DMS sign to inform/warn motorists of traffic conditions or potential safety hazards.
• Utilization of the ITS software to log potential and confirm incidents, construction and maintenance closures.
• Dispatch and communicate with towing agencies and emergency response personnel via radio or telephone using standard protocols regarding locations of road hazards and crashes, providing clear direction and accurate description of an incident as advised by the public through safety entities and/or department personnel.
• Performs other duties as assigned.

Qualifications:

• High school diploma/ GED.
• Ability to hear and understand two radio channels simultaneously while conversing on the telephone.
• Ability to type with speed and accuracy.
• Ability to monitor video images.
• Above average communication skills both written and orally.
• Proficient computer skills, such as Microsoft Word, Excel and Outlook.
• Ability to communicate with others under stressful conditions.
• Ability to use common sense in making instant decisions.

Desirable Experience:

• Knowledge in comparable industry; 1-2 years' experience.
• Working within a high detailed, policy oriented approach to responsibilities who can manage stress and complexity.
• Ability to understand and clearly communicate technical information in laymen's terms.
• Ability to gain a working proficiency of Automated Traffic Management System (ATMS) software, use of Windows-based applications, related systems, and use of ITS software to control and monitor field devices such as CCTV cameras, Dynamic Message Signs (DMS), traffic detectors, and any other technology related to devices that may be implemented as part of the ITS infrastructure.
• Ability to manage multi tasks, operators are not required to enact software repairs beyond simple instruction and should have a basic understanding of computer instruction and navigation.

Working Conditions:

• This position requires: (Frequent est. 5 hrs per shift)
• Frequent standing, walking and sitting.
• Frequent talking and hearing.
• Light physical effort.
• Work additional hours or shifts in support of special events or adverse weather conditions.
• Heavy computer usage.
• Travel Time required may be up to 10%

Afternoon and Midnights