Traffic Management Center Supervisor

CITY OF PITTSBURG; Pittsburgh (Allegheny County); On-site; USD 74,000 - 91,000; Full time

Job summary

The City of Pittsburgh is seeking a Traffic Management Center Supervisor to lead day-to-day operations of the TMC, including ATMS, video wall, CCTV, and SmartPGH applications. You will supervise 1–2 TMC Operators and coordinate SOPs across incidents, events, and outages.

Ideal candidates will have 3+ years of traffic operations experience and an Associate degree in Electronics/Mechatronics or related field; residency with City of Pittsburgh is required.

Qualifications

• Three (3) years of full-time professional experience in traffic signal maintenance, systems management, or transportation operations.
• Associate's Degree and/or vocational certification in Electronics/Electrical/Mechatronics or Electrical Engineering.
• Education/experience may be substituted year-for-year to meet a five-year total qualifying requirement.

Responsibilities

• Manages day-to-day operations of the Pittsburgh Traffic Management Center (TMC).
• Implements SOPs for events, incidents, or outages.
• Coordinates with Traffic Engineers to refine SOPs and monitor SOP outcomes.
• Supervises 1–2 TMC Operators and oversees real-time traffic signal operations.
• Collaborates with Police and event staff to optimize traffic during large events.
• Assists ITS Technology Manager with integration of new signals, CCTV, and ITS equipment into TMC software/hardware (ATMS, video wall, CCTV, SmartPGH).
• Programs timing plans for signals and analyzes CCTV for traffic conditions.
• Performs other related duties as assigned.

Education

Associate's Degree or vocational certification in Electronics/Electrical/Mechatronics/Electrical Engineering

Tools

QFree Kinetic Mobility (ATMS)

QFree Maxtime

Miovision One

Video wall software

CCTV software

SmartPGH applications

Job description

Manages the day-to-day operations of the Pittsburgh Traffic Management Center (TMC), including its software, hardware, and TMC Operators. The software and applications will include, but not be limited to, the Advanced Transportation Management System (ATMS), video wall and its software, CCTV cameras and related software, custom applications developed for Smart Pittsburgh (SmartPGH), and other systems such as the near-miss crash application. The SmartPGH project includes a significant investment from The City of Pittsburgh, Federal Highway Administration, and PennDOT. The project focuses on the implementation of technology and infrastructure to meet a set of goals and objectives developed by the Department of Mobility & Infrastructure. The TMC Supervisor is a key role in establishing the success of this major investment.

• Department: Mobility & Infrastructure
• Salary: $82,742 per year.
• Union: None, this is a non-union position.
• Posting Type: Announcement
• Civil Service Classification: Non-Competitive

General Application Requirements

You must submit or show proof of all of the following at the time of filing your application (unless otherwise indicated below), or your application will be disqualified. Disqualifications based on any of these General Application Requirements are not subject to a Civil Service appeal.

• Applicants must submit a complete application including education, work experience, a resume (if applicable), and completed supplemental questions.
• Applicants must be or become residents of the City of Pittsburgh prior to employment and must remain a resident throughout employment. Click here to view a map of City of Pittsburgh neighborhoods.
• A current, valid Class C Pennsylvania Driver's License is required prior to appointment and must be maintained throughout employment. Written requests for accommodation based on the Rehabilitation Act of 1973 and the Americans with Disabilities Act will be considered by the Department of Human Resources & Civil Service on an individual basis.

NOTE

The City of Pittsburgh, as a matter of policy, conducts pre-employment and promotional background investigations on all candidates being considered for positions. The background investigation includes, but is not limited to, criminal background, driver's license, and City of Pittsburgh real estate tax payments. Candidates may be disqualified from consideration based on the results of their background investigation, as it relates to the job for which the applicant is being considered.

NOTE

Candidates being considered for employment must submit official transcripts verifying post-secondary education (college/university, trade school, etc.) prior to hire.

Qualifying Requirements

Your work experience and education/training will be evaluated to determine if you meet the qualifying eligibility requirements listed below for this position. You will receive notice of your eligibility status via email.

• WORK EXPERIENCE: The application must clearly show three (3) years of full-time professional experience in traffic signal maintenance, traffic signal systems management, transportation operations, as an electrician, in communications, or in a related field. (Less than full-time experience will be calculated on a pro-rated basis.)
• EDUCATION/TRAINING: The application must clearly show an Associate's Degree and/or vocational certification in Electronics/Electrical, Mechatronics, or Electrical Engineering. (See NOTE under General Application Requirements regarding education/training verification)
• EQUIVALENCY: Education/training and/or work experience may be substituted on a year-for-year basis if the application clearly shows the required number of years to meet the Total Qualifying Requirement for this position, based on the sum of work experience and education/training listed above. The Total Qualifying Requirement is five (5) years. (See NOTE under General Application Requirements regarding education/training verification.)

Examinations

• Written: None required for this position.
• Performance: None required for this position.
• Medical: None required for this position.

Job Responsibilities

• Manages traffic operations for signals integrated into the TMC by monitoring the information and data provided by the system in order to achieve the City's goals and objectives.
• Implements or directs the implementation of standard operating procedures (SOP's) in response to events such as equipment or communications failures, traffic incidents, roadway construction, weather, or sudden surges in traffic.
• Works closely with Traffic Engineers to determine needs for new SOP's and suggest refinements to SOP's by providing feedback and information on SOP Implementation Outcomes.
• Works occasional nights or weekends to provide real-time traffic signal operation and management for large special events in the City of Pittsburgh.
• Collaborates with Pittsburgh Bureau of Police and special events staff at Acrisure Stadium, PNC Park, PPG Paints Arena, or other large event facilities to review and improve existing special event traffic signal operations.
• Assists the ITS Technology Manager with integration of new traffic signals, CCTV cameras, or other ITS equipment into the TMC software and hardware.
  • TMC software will include, but not be limited to, the QFree Kinetic Mobility (ATMS), QFree Maxtime, Miovision One, video wall and its software, CCTV cameras and related software or custom applications developed for Smart Pittsburgh (SmartPGH).
• Programs traffic signal timing plans and patterns, either based on pre-determined plans or in response to traffic anomalies, which may include special events, unplanned traffic incidents, or maintenance and protection of traffic plans associated with infrastructure projects. Traffic conditions may be assessed via usage of CCTV or through field visits.
• Assists ITS Technology Manager with field repairs of communication (fiber, radio, network switches) or traffic signal controller equipment. Field repairs are completed under live traffic conditions using standard Maintenance and Protection of Traffic equipment and techniques.
• Assists ITS Technology Manager with periodic software updates for traffic signal controllers and related components.
• Monitors the existing traffic signal communication network on a daily basis. Reports outages to ITS Technology Manager or I&P.
• Maintains ongoing coordination/communication with internal and external stakeholders
• Coordinates closely with the ITS Technology Manager to request service for traffic equipment or communications needs.
• Assesses inbound calls or 311 tickets for all traffic signals on the existing fiberoptic or cellular networks. Routes or completes these tickets based on the nature of the request. This may include:
  • Directing Traffic Signal Shop to complete physical traffic signal repairs
  • Directing Traffic Engineering team or complete traffic engineering reviews based on the nature of the request
• Supervises 1-2 Traffic Management Center Operators.
• Attends meetings as assigned, including but not limited to staff meetings.
• Performs other related tasks and duties as assigned or required.

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