Traffic & Intake Operations Lead

The People Group; United States; Vor Ort; USD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Comprehensive medical, dental, and vis

401(k) with 4% match

Unlimited PTO

Holiday break Christmas–New Year

Company laptop & home setup

Zusammenfassung

The People Group, partnering with a digital healthcare-focused agency, seeks a Traffic and Intake Manager to own intake, routing, and process systems. You will balance workloads, onboard new engagements, and lead team rituals to keep delivery on track, reporting to Operations leadership.

You will manage cross‑department traffic, push back when needed with clear alternatives, and ensure we fix process gaps before they become problems. This is a high‑influence IC role.

Qualifikationen

• 4+ years in agency traffic/ resource management across multiple departments
• Experience running intake or request processes at volume including triage and prioritization
• Capacity planning and resource allocation using a work management tool and time-tracking data
• Experience with project management tools; ClickUp preferred and used extensively
• Ability to push back on requests with clear rationale and alternatives
• Strong written communication and documentation skills
• Active use of AI tools for documentation, reporting, and process work
• Self-directed with a track record of resolving process issues independently
• Availability during core US business hours

Aufgaben

• Own the intake queue, confirm scope and priority, route work to right department lane, and push back on incomplete requests
• Maintain real‑time view of capacity across departments using ClickUp and Timely
• Oversee PTO coverage and handoffs; communicate scope/priority changes promptly
• Own onboarding workflow from signed scope to kickoff with task assignments in ClickUp
• Build and run recurring team rituals like Weekly Kickoff and department check-ins
• Own and improve intake workflows, SOPs, templates, and documentation standards

Kenntnisse

Traffic management

Resource planning

Capacity planning

Stakeholder management

Written comms

AI tooling

Self-direction

Core US hours availability

Tools

ClickUp

Timely

Make.com

Jobbeschreibung

The People Group, partnering with a digital healthcare-focused agency, seeks a Traffic and Intake Manager to own intake, routing, and process systems. You will balance workloads, onboard new engagements, and lead team rituals to keep delivery on track, reporting to Operations leadership.

You will manage cross‑department traffic, push back when needed with clear alternatives, and ensure we fix process gaps before they become problems. This is a high‑influence IC role.