Design Operations & Intake Lead

Island; Oregon; Hybrid; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, vision

Company paid Life and AD&D Insurance

Company paid STD and LTD Insurance

401(k) with company contributions

Paid Time Off & 9 Company Holidays

In-office wellness instructor and hot/

Lunchtime meals

Job summary

Island is seeking a design operations professional to be the connective tissue between stakeholders and designers. You will own the design request pipeline from intake through assignment, bringing structure to a high-volume, fast-paced environment.

You’ll triage requests in Asana, scope briefs with stakeholders, assign work based on capacity, and maintain templates and forms that scale as the team grows. Remote-friendly with distributed teams; experience in traffic management is a plus.

Qualifications

• 3+ years in traffic management, project coordination, or creative operations.
• Deep familiarity with Asana and ability to build workflows, not just use them.
• Solid understanding of design processes from brief to delivery.
• Exceptional organizational skills with a track record of managing high request volumes.
• Strong written communication and ability to translate vague requests into briefs.
• Comfortable with ambiguity and able to make judgment calls with incomplete information.
• Collaborative presence trusted by stakeholders and designers; remote work with distributed teams is a plus.

Responsibilities

• Triage and prioritize incoming design requests in Asana, keeping a clean board.
• Partner with stakeholders to scope requests with clear, actionable briefs.
• Assign projects to designers based on workload and requirements.
• Run regular check-ins to surface blockers and capacity issues.
• Build and maintain intake workflows, templates, and forms at scale.
• Own the design team's Asana workspace with up-to-date timelines and statuses.
• Identify patterns in demand and plan for high-volume periods.
• Serve as the primary contact for stakeholders checking on status.

Skills

Traffic management

Project coordination

Asana workflows

Design processes

Organizational skills

Written communication

Remote collaboration

Tools

Asana

Figma

Job description

Island is seeking a design operations professional to be the connective tissue between stakeholders and designers. You will own the design request pipeline from intake through assignment, bringing structure to a high-volume, fast-paced environment.

You’ll triage requests in Asana, scope briefs with stakeholders, assign work based on capacity, and maintain templates and forms that scale as the team grows. Remote-friendly with distributed teams; experience in traffic management is a plus.