Hybrid Intake Operations Coordinator

Imedview, Inc; Town of Saugerties (NY); Hybrid; USD 26,000 - 30,000; Full time

Benefits offered by this job

Company equipment

401(k) with employer match

Health, dental, and vision coverage

HSA and FSA options

Paid lunch hour

Paid time off and holidays

Job summary

Imedview, Inc is seeking an Intake Administrator to manage the flow of incoming client requests at the start of the medical records retrieval process. This hybrid role involves reviewing, organizing, and entering requests while coordinating with the team to ensure timely processing.

You will monitor workload, prioritize tasks, and maintain accurate records across the Intake team. The role emphasizes problem-solving, communication, and adherence to service expectations in a fast-paced setting.

Qualifications

• Experience in healthcare administration or medical records workflows.
• Strong organizational and time-management skills.
• Proficient with email and phone communications.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with proprietary software is a plus.

Responsibilities

• Monitoring shared email inbox and reviewing incoming client service requests, authorizations, and supporting documentation
• Reviewing requests for completeness and accuracy and following up when information or documentation is missing
• Confirming receipt of client requests and communicating with clients, facilities, and internal teams as needed
• Entering eligible service requests into our proprietary software within established timelines
• Uploading, organizing, and maintaining accurate supporting documentation and case records
• Reviewing and processing Intake-related tasks within the Document Queue
• Resolving requests that require additional information before they can be assigned for processing
• Prioritizing incoming work based on client requirements, turnaround times, Rush/White Glove requests, and other operational priorities
• Assigning requests to the appropriate Client Assignee or distributing work across Intake Coordinators based on workload and client

Skills

Healthcare administration

Workflow coordination

Communication

Attention to detail

Multitasking

Tools

Microsoft Office

Job description

Imedview, Inc is seeking an Intake Administrator to manage the flow of incoming client requests at the start of the medical records retrieval process. This hybrid role involves reviewing, organizing, and entering requests while coordinating with the team to ensure timely processing.

You will monitor workload, prioritize tasks, and maintain accurate records across the Intake team. The role emphasizes problem-solving, communication, and adherence to service expectations in a fast-paced setting.