Traffic Incident Management Specialist - Flexible Schedule

Gresham Smith in; Charlotte (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible schedules

Generous PTO

Healthcare (Medical, Dental, Vision)

401(k) with Company Match

Short- & Long-term Disability

Life & AD&D Insurance

Family Planning and Parental Leave

Mass/Public Transit Program

Telemedicine

Job summary

Gresham Smith in Charlotte, NC is seeking a Traffic Incident Management Specialist to support statewide TIM activities, first responder training, data analysis, and program improvements.

You will collaborate with clients and stakeholders, lead TIM meetings, and help ensure operational continuity when resources are limited; this role offers a people-first culture and meaningful impact on transportation infrastructure.

Qualifications

• Associate degree in a relevant field, or equivalent qualifications with 3-4 years of experience in traffic operations, incident management, law enforcement, and/or emergency response.
• Proficiency in Microsoft Office applications, particularly Word and Excel.
• Strong attention to detail.
• Excellent organizational and time management skills.
• Ability to establish and maintain effective interpersonal relationships.
• Flexibility to support client project activities outside normal business hours as needed.

Responsibilities

• Support and facilitate statewide and regional strategic Traffic Incident Management (TIM) activities including first responder training, research, data analysis, report generation, program improvement recommendations, and coordination between clients and stakeholders
• Assist with TIM programs such as quick clearance initiatives, innovations, after-action reviews, program meetings, and outreach activities
• Provide technical assistance, advice, data analytics, reporting, program enhancement recommendations, and guidance related to statewide and regional incident management initiatives
• Participate in or lead regional TIM meetings, towing and recovery incentive programs, and other stakeholder and internal meetings
• Collaborate with team members to maintain operational continuity when stationed resources are limited
• Perform other duties as assigned by the supervisor

Skills

Attention to detail

Organization

Interpersonal skills

Flexibility

Communication

Education

Associate degree or equivalent with 3-4 years experience in traffic operations

Tools

Microsoft Word

Microsoft Excel

Job description

Gresham Smith in Charlotte, NC is seeking a Traffic Incident Management Specialist to support statewide TIM activities, first responder training, data analysis, and program improvements.

You will collaborate with clients and stakeholders, lead TIM meetings, and help ensure operational continuity when resources are limited; this role offers a people-first culture and meaningful impact on transportation infrastructure.