Traffic Operations Specialist - Evening Shift

AtkinsRéalis; Charlotte (NC); On-site; USD 28,000 - 30,000; Full time

Job summary

AtkinsRéalis is hiring a Traffic Management Specialist to join our Charlotte, NC team. You will monitor traffic incidents in a Traffic Operations Center, use ATMS/ATIS tools, and coordinate with emergency responders and the traveling public.

The role requires adapting to a second shift (1:15PM–9:45PM), a five-week training period with initial Raleigh hours, and possible weekend/holiday work as needed. You will interface with local partners to maintain safety and traffic flow.

Qualifications

• Must be proficient with computer skills.
• Excellent oral communication and interpersonal skills required.
• Must have good command of the English language.
• Aptitude for geography and maps.

Responsibilities

• Manages traffic congestion, planned events and unplanned incidents in a Traffic Operations Center and provides data entry and QA/QC for information in the State DOT ATMS/ATIS.
• Typically works under supervision but must be capable of directing own work, implementing response plans and coordinating with external personnel.
• Monitors congestion and incident information using ATMS/ATIS, EM radio traffic, CAD feeds and traffic reports from local media.
• Creates identified incident in ATMS, notifies appropriate personnel, and provides additional responses as required.
• Implements travel time postings on DMS/CMS during peak traffic hours as needed.
• Manages traffic signal timing or notifies appropriate agency as outlined in SOPs.
• Activates county alerts for incident response as appropriate.
• Receives and responds to emails or re-directs to appropriate staff as necessary.
• Monitors feedback messages from 511 system users and provides customer service by returning calls from those leaving feedback messages.
• Coordinates with other DOT agencies and serves as primary point of contact for STIX within own state.

Skills

Computer skills

Oral communication

Interpersonal skills

English proficiency

Geography/maps aptitude

Education

High school diploma

Job description

AtkinsRéalis is hiring a Traffic Management Specialist to join our Charlotte, NC team. You will monitor traffic incidents in a Traffic Operations Center, use ATMS/ATIS tools, and coordinate with emergency responders and the traveling public.

The role requires adapting to a second shift (1:15PM–9:45PM), a five-week training period with initial Raleigh hours, and possible weekend/holiday work as needed. You will interface with local partners to maintain safety and traffic flow.