Traffic Incident Management Coordinator I - Transportation Market

Gresham Smith in; Charlotte (NC); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Healthcare

401(k)

Disability Insurance

Life Insurance

Parental Leave

Transit Program

Telemedicine

Job summary

Gresham Smith in Charlotte, NC is seeking a Traffic Incident Management Coordinator I to support statewide TIM activities, deliver training, analyze data, and produce reports.

You will manage TIM programs, coordinate between clients and stakeholders, collaborate with analysts, and help improve incident response while growing your career in a people-first culture.

Qualifications

• Bachelor's degree in a relevant field with 15 years’ experience, or 20 years in law enforcement, incident management, fire services, and/or emergency response.
• Experience in contract and staff management.
• Advanced skills in technical writing and producing comprehensive technical reports.
• Proficiency in Microsoft Office applications, particularly Word and Excel.
• Strong attention to detail.
• Excellent organizational and time management skills.
• Ability to develop and maintain strong interpersonal relationships.
• Willingness to support client project activities outside of normal business hours as needed.

Responsibilities

• Support statewide and regional TIM activities, including training and data analysis.
• Manage TIM programs, quick clearance initiatives, after-action reviews, meetings, and outreach.
• Provide data analytics, reports, and recommendations to enhance TIM initiatives.
• Participate in or lead regional TIM, towing and recovery incentive programs and meetings.
• Collaborate with statewide analysts to ensure operational continuity when resources are limited.
• Perform other duties as assigned by the supervisor.

Skills

Technical writing

Report writing

Attention to detail

Organizational skills

Interpersonal skills

Time management

Education

Bachelor's degree in a relevant field

Tools

Microsoft Word

Microsoft Excel

Job description

Traffic Incident Management Coordinator I - Transportation Market (Finance)

About Us

At Gresham Smith, we call it Genuine Ingenuity. Our culture is the cornerstone of who we are, and our people are at the heart of everything we do. United by our Core Purpose to plan, design, and consult to create healthy and thriving communities we deliver innovative solutions for life's essential infrastructure and institutions.

What sets us apart is our dedication to care for our people, our clients, and the places we call home. We are more than a team of professionals-we're a community built on commitment, integrity, respect, and teamwork.

Why Gresham Smith

When you join Gresham Smith, you're joining a place where you can connect and thrive. Our employees consistently recognize us as a Best Place to Work because we go above and beyond to ensure that you feel valued, supported, and empowered.

About You

We're looking for someone who has:

• Bachelor's degree in a relevant field with 15 years of experience, or 20 years of experience in law enforcement, incident management, fire services, and/or emergency response
• Experience in contract and staff management
• Advanced skills in technical writing and producing comprehensive technical reports
• Proficiency in Microsoft Office applications, particularly Word and Excel
• Strong attention to detail
• Excellent organizational and time management skills
• Ability to develop and maintain strong interpersonal relationships
• Willingness to support client project activities outside of normal business hours as needed

Most importantly, you bring genuine curiosity, creativity, and a collaborative spirit—someone who wants to do great work with great people.

About the Role

As Traffic Incident Management Coordinator I, you will:

• Support and facilitate statewide and regional strategic Traffic Incident Management (TIM) activities, including delivering first responder training, conducting research and data analysis, generating reports, recommending program enhancements, and coordinating between clients and stakeholders at both the statewide and regional levels
• Manage TIM programs, including quick clearance initiatives, innovations, after-action reviews, program meetings, and outreach activities
• Provide technical assistance, advice, data analytics, reporting, and recommendations to enhance statewide and regional incident management initiatives
• Participate in or lead regional TIM, towing and recovery incentive programs, and other stakeholder and internal meetings
• Collaborate with and support other analysts statewide to ensure operational continuity when resources are limited
• Perform other duties as assigned by the supervisor

Your work will directly contribute to shaping environments where people live, work, and thrive, all while growing your career within a supportive, people-first culture.

Here's what you can expect

Professional Growth: In-house Learning, Tuition Reimbursement, Licensure Support, Professional Organization Engagement.

Culture that Cares

93% of employees say they feel cared for, and 96% are confident in our future success.

Competitive Benefits

• Flexible Schedules & Generous PTO
• Healthcare (Medical, Dental, Vision, Wellness Programs)
• 401(k) with Company Match
• Short- & Long-term Disability, Paid Life & AD&D
• Supplemental, Critical Care, Pet, Legal & ID Theft Insurance
• Family Planning and Parental Leave
• Mass/Public Transit Program
• Telemedicine and Employee Assistance Program

Gresham Smith is an equal opportunity employer and does not discriminate. Everyone is invited to apply!

GRESHAM SMITH does not accept unsolicited resumes from recruiters, headhunters, search firms, or agencies. No referral or recruiter fees will be paid without a fully executed GRESHAM PLACEMENT SERVICES AGREEMENT (PSA) in advance. Submissions made without a PSA may be recruited and hired by GRESHAM SMITH with no financial obligation to the submitting party. Any such unsolicited resumes or candidate information sent to hiring managers or any employee becomes the property of GRESHAM SMITH.