Senior TSM&O Project Manager - Transportation Market

Gresham Smith; Charlotte (NC); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Flexible schedules

Generous PTO

Healthcare (Medical, Dental, Vision)

401(k) with Company Match

Disability, Life & AD&D Insurance

Transit program

Job summary

Gresham Smith is seeking a Senior TSM&O Project Manager to oversee and guide transportation management programs. You will coordinate TIM initiatives, lead cross‑functional teams, and ensure contractual commitments are met while reporting progress to clients.

The role requires extensive project management experience, strong technical writing, and proficiency with MS Office. Collaboration with state and local traffic teams is essential for success.

Qualifications

• Bachelor’s degree in a related field with 15 years of relevant experience or 20 years in law enforcement, incident management, fire services, and/or emergency response.
• Contract and staff management experience.
• Proven project management expertise.
• Advanced technical writing skills for comprehensive reports.
• Proficiency in Microsoft Office applications, especially Word and Excel.

Responsibilities

• Oversee and assist in managing client transportation management programs.
• Lead statewide TIM initiatives including first responder training and coordination between clients and stakeholders.
• Support TIM strategic and training plans; ensure contracts and performance metrics are met.
• Direct project teams and monitor reports, schedules, and actions communicated to teams and clients.
• Analyze data and performance metrics; prepare reports and recommend program enhancements.

Skills

Project management

Technical writing

Organizational skills

Interpersonal skills

Flexibility

Education

Bachelor’s degree in related field

Tools

Microsoft Word

Microsoft Excel

Job description

About the Role

Senior TSM&O Project Manager

• Oversee and assist in managing client transportation management programs
• Organize and lead statewide strategic Traffic Incident Management (TIM) initiatives including first responder training and coordinating activities between clients and stakeholders at statewide and regional levels
• Support maintenance of TIM strategic and training plans
• Direct project teams and ensure client compliance with contracts, memoranda of understanding, performance metrics, and commitments
• Monitor reports and schedules, ensuring timely communication of actions to teams and clients
• Collect and analyze data and performance metrics, prepare reports, and recommend program enhancements to improve safety outcomes and statewide performance
• Oversee coordination and project work of TIM analysts, engineers, and other resources maintaining continuous operations, especially when resources are limited
• Review current and future projects related to TIM programs
• Coordinate software installation and configuration efforts
• Collaborate with state and local traffic operations personnel
• Coordinate with event management and first responder teams
• Oversee development of traffic engineering studies
• Report operational performance measures and program-level metrics
• Manage client infrastructure assets and provide support activities as needed

About You

We’re looking for someone who has:

• Bachelor’s degree in a related field with 15 years of relevant experience or 20 years of experience in law enforcement, incident management, fire services, and/or emergency response
• Experience in contract and staff management
• Proven project management expertise
• Advanced technical writing skills capable of producing comprehensive technical reports
• Proficiency in Microsoft Office applications, particularly Word and Excel
• Strong attention to detail
• Excellent organizational and time management skills
• Ability to build and maintain effective interpersonal relationships
• Flexibility to support client project activities outside regular business hours as needed

Professional Growth

In‑house Learning, Tuition Reimbursement, Licensure Support, Professional Organization Engagement.

Culture that Cares

93% of employees say they feel cared for, and 96% are confident in our future success.

Competitive Benefits

• Flexible Schedules & Generous PTO
• Healthcare (Medical, Dental, Vision, Wellness Programs)
• 401(k) with Company Match
• Short- & Long-term Disability, Paid Life & AD&D
• Supplemental, Critical Care, Pet, Legal & ID Theft Insurance
• Family Planning and Parental Leave
• Mass/Public Transit Program
• Telemedicine and Employee Assistance Program

Gresham Smith is an equal opportunity employer and does not discriminate. Everyone is invited to apply!

GRESHAM SMITH does not accept unsolicited resumes from recruiters, headhunters, search firms, or agencies. No referral or recruiter fees will be paid without a fully executed GRESHAM PLACEMENT SERVICES AGREEMENT (PSA) in advance. Submissions made without a PSA may be recruited and hired by GRESHAM SMITH with no financial obligation to the submitting party. Any such unsolicited resumes or candidate information sent to hiring managers or any employee becomes the property of GRESHAM SMITH.