Traffic Incident Management Coordinator I — Program & Analysis Lead

Gresham Smith in; Chattanooga (TN); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Healthcare

401(k) with Company Match

Disability insurance

Life & AD&D

Transit program

Telemedicine

Job summary

Gresham Smith in Chattanooga, TN, is seeking a Traffic Incident Management Coordinator I to support statewide TIM activities, deliver first responder training, analyze data, and generate reports for program enhancements.

The role involves managing TIM programs, collaborating with clients and stakeholders, and leading initiatives with regional teams. This position offers hybrid work and a collaborative, people-first culture.

Qualifications

• Bachelor’s degree in a relevant field with 15 years of experience, or 20 years in law enforcement, incident management, fire services, and/or emergency response.
• Experience in contract and staff management.
• Advanced skills in technical writing and producing comprehensive technical reports.
• Proficiency in Microsoft Office applications, particularly Word and Excel.
• Strong attention to detail and excellent organizational/time management abilities.

Responsibilities

• Support and facilitate statewide and regional strategic Traffic Incident Management (TIM) activities, including delivering first responder training, conducting research and data analysis, generating reports, recommending program enhancements, and coordinating between clients and stakeholders at both the statewide and regional levels.
• Manage TIM programs, including quick clearance initiatives, innovations, after-action reviews, program meetings, and outreach activities.
• Provide technical assistance, data analytics, reporting, and recommendations to enhance statewide and regional incident management initiatives.
• Participate in or lead regional TIM, towing and recovery incentive programs, and other stakeholder and internal meetings.
• Collaborate with and support other analysts statewide to ensure operational continuity when resources are limited.
• Perform other duties as assigned by the supervisor.

Skills

Technical writing

Contract management

Staff management

Interpersonal skills

Time management

Organizational skills

Attention to detail

Education

Bachelor’s degree in a relevant field

Tools

Microsoft Word

Microsoft Excel

Job description

Gresham Smith in Chattanooga, TN, is seeking a Traffic Incident Management Coordinator I to support statewide TIM activities, deliver first responder training, analyze data, and generate reports for program enhancements.

The role involves managing TIM programs, collaborating with clients and stakeholders, and leading initiatives with regional teams. This position offers hybrid work and a collaborative, people-first culture.