Traffic Field Supervisor

Las Vegas Convention and Visitors Authority; Las Vegas (NV); On-site; USD 52,000 - 68,000; Full time

Job summary

The Las Vegas Convention and Visitors Authority is seeking a Traffic Field Supervisor to oversee on-call Traffic Attendants, Cashiers and Supervisors during events. You will ensure paid parking operations align with show activity, maintain barricade plans, and coordinate with engineering and signage teams to complete work orders.

You will also develop and mentor ambassadors, identify training needs, manage complaints, and uphold customer service excellence, while ensuring equipment and tools are

Qualifications

• High school diploma or GED.
• Two years of traffic-related experience.
• One-year supervisory experience desired.
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); Workforce (Time and Attendance) and mobile POS system is a plus.
• Must have a valid Nevada driver’s license and maintain it during employment.
• Ability to communicate effectively with clients, vendors, management and ambassadors.
• Commitment to valuing differences and inclusivity.
• Ability to work outside of regular business hours.

Responsibilities

• Supervise the on-call Traffic Attendants, Cashiers and Supervisors.
• Ensure pre-determined traffic plans and paid parking operations meet show activity needs.
• Establish, coordinate, and implement barricade set plans, fencing, and signage.
• Coordinate with Exterior Engineering, Services and Sign Shop to complete event work orders.
• Identify training needs and mentor ambassadors; update training material.
• Address complaints and resolve issues promptly.
• Ensure ambassadors maintain customer service excellence standards.
• Identify competencies to support growth and advancement.
• Maintain traffic equipment and tools.

Job description

The Role:

The Traffic Field Supervisor is responsible for the oversight and supervision of all on-call Traffic Department ambassadors. This position oversees the paid parking revenue and other administrative duties while maintaining knowledge of Federal ADA parking standards.

What You’ll Accomplish:

Keep in mind that this list is not all-inclusive.

• Supervise the on-call Traffic Attendants, Cashiers and Supervisors.
• Ensure the pre-determined traffic plans and paid parking operations meet the needs of show activity (historical and anticipated).
• Establish, coordinate, and implement barricade set plans, fencing, and signage.
• Work with Exterior Engineering, Services and Sign Shop to ensure work orders have been completed for every event.
• Identify the needs, deficiencies, and opportunities in team skills, and address areas of concern to include corrective discipline. Assist in creating and updating new hire andannual Traffic training material and mentoring ambassadors.
• Address complaints and resolve issues and concerns in a timely manner.
• Ensure ambassadors maintain customer service excellence standards.
• Identify and develop ambassador competencies to encourage continued growth and advancement.
• Maintain Traffic equipment and tools appropriately.

What We’re Looking For:

• High school diploma or general education degree (GED)
• Two years of traffic-related experience
• One-year supervisory experience desired
• Experience with Microsoft Office Suite, i.e., Word, Excel, PowerPoint and Outlook; experience with Workforce (Time and Attendance) and mobile POS system is a plus
• Must have a valid Nevada driver’s license and must maintain it during employment
• Ability to listen and communicate effectively with clients, vendors, management, and other ambassadors in a variety of formats
• Demonstrate a commitment to valuing differences among individuals and being inclusive
• Must be able to work outside of regular business hours

The Las Vegas Convention and Visitors Authority (LVCVA) provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the LVCVA will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]