Traffic Field Supervisor

Las Vegas Convention and Visitors Authority - LVCVA; Las Vegas (NV); On-site; USD 55,000 - 70,000; Full time

Job summary

Las Vegas Convention and Visitors Authority (LVCVA) is seeking a Traffic Field Supervisor to oversee on-call Traffic Department ambassadors and paid parking operations for events in Las Vegas. The role ensures ADA standards are observed and traffic plans meet activity needs.

The position requires supervisory experience, traffic knowledge, and strong customer service. The candidate must be able to work outside normal hours and maintain a Nevada driver’s license.

Qualifications

• High school diploma or GED.
• Two years of traffic-related experience.
• One-year supervisory experience desired.
• Experience with Microsoft Office Suite; Workforce Time and Attendance and mobile POS system is a plus.
• Must have a valid Nevada driver’s license and maintain it during employment.
• Ability to listen and communicate effectively with clients, vendors, management, and ambassadors.
• Commitment to valuing differences and inclusivity.
• Must be able to work outside of regular business hours.

Responsibilities

• Supervise the on-call Traffic Attendants, Cashiers and Supervisors.
• Ensure pre-determined traffic plans and paid parking operations meet show activity needs.
• Establish, coordinate, and implement barricade set plans, fencing, and signage.
• Coordinate with Exterior Engineering, Services and Sign Shop to ensure work orders are completed for every event.
• Identify training needs and assist in creating and updating training material and mentoring ambassadors.
• Address complaints and resolve issues promptly.
• Maintain customer service excellence standards among ambassadors.
• Identify and develop ambassador competencies for growth.

Skills

Supervisory experience

Traffic knowledge

Customer service

Communication skills

Ability to work outside hours

Education

High school diploma or GED

Tools

Microsoft Office Suite

Workforce Time and Attendance

Mobile POS system

Job description

The Role

The Traffic Field Supervisor is responsible for the oversight and supervision of all on-call Traffic Department ambassadors. This position oversees the paid parking revenue and other administrative duties while maintaining knowledge of Federal ADA parking standards.

What You’ll Accomplish

Keep in mind that this list is not all-inclusive.

• Supervise the on-call Traffic Attendants, Cashiers and Supervisors.
• Ensure the pre-determined traffic plans and paid parking operations meet the needs of show activity (historical and anticipated).
• Establish, coordinate, and implement barricade set plans, fencing, and signage.
• Work with Exterior Engineering, Services and Sign Shop to ensure work orders have been completed for every event.
• Identify the needs, deficiencies, and opportunities in team skills, and address areas of concern to include corrective discipline. Assist in creating and updating new hire and annual Traffic training material and mentoring ambassadors.
• Address complaints and resolve issues and concerns in a timely manner.
• Ensure ambassadors maintain customer service excellence standards.
• Identify and develop ambassador competencies to encourage continued growth and advancement.
• Maintain Traffic equipment and tools appropriately.

What We’re Looking For

• High school diploma or general education degree (GED)
• Two years of traffic-related experience
• One-year supervisory experience desired
• Experience with Microsoft Office Suite, i.e., Word, Excel, PowerPoint and Outlook; experience with Workforce (Time and Attendance) and mobile POS system is a plus
• Must have a valid Nevada driver’s license and must maintain it during employment
• Ability to listen and communicate effectively with clients, vendors, management, and other ambassadors in a variety of formats
• Demonstrate a commitment to valuing differences among individuals and being inclusive
• Must be able to work outside of regular business hours

The Las Vegas Convention and Visitors Authority (LVCVA) provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the LVCVA will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at [e-mail]