Officer - Traffic Control

The Venetian Resort Las Vegas; Las Vegas (NV); On-site; USD 21,000 - 30,000; Full time

Job summary

The Venetian Resort Las Vegas is seeking a Traffic Control Officer to represent the property to arriving and departing guests and direct traffic in the Porte Cochère. This safety-focused role requires strong guest service and clear English communication, with responsibilities including directing traffic, assisting guests, and maintaining adherence to policies.

Applicants should be able to work outdoors in varied weather, lift requirements as needed, and be available for nights, weekends, and

Qualifications

• 18 years of age.
• Proof of authorization/eligibility to work in the United States.
• High School Diploma or equivalent.
• Must be able to obtain and maintain any other certification or license, as required by law or policy.
• Previous experience dealing with customers one-on-one.
• Must provide current DMV report.
• Must be willing to work outdoors in seasonal heat (100F+) or cold as well as inclement weather or adverse weather conditions.
• Ability to communicate clearly and effectively in English, both in spoken and written form.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends and holidays.

Responsibilities

• Direct traffic on the front drive in a safe and efficient manner.
• Anticipate guests’ needs and respond promptly to inquiries.
• Be familiar with hotel services/features and local attractions to respond to guest inquiries.
• Identify and explain hotel features to guests.
• Provide a service or assistance to meet the needs of a guest, client or customer.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.

Skills

Guest service

Clear English communication

Interpersonal skills

Flexible schedule

Safety awareness

Education

High School Diploma or equivalent

Job description

Position Overview

The primary responsibility of the Traffic Control Officer is to represent The Venetian and The Palazzo Resort Hotel Casino to arriving and departing guests and direct traffic in the Porte Cochêre.

The primary responsibility of the Traffic Control Officer is to represent The Venetian and The Palazzo Resort Hotel Casino to arriving and departing guests and direct traffic in the Porte Cochêre.

All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures. This is a safety-related position.

Essential Duties & Responsibilities

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Identify and explain hotel features to guests.
• Direct traffic on the front drive in a safe and efficient manner.
• Provide a service or assistance to meet the needs of a guest, client or customer.
• Proper performance requires knowledge of a specific function or activity and familiarity with policies and procedures of the department.
• Comply with policies and procedures of the department or section in order to complete service satisfactorily.
• Proper performance requires some physical and mental dexterity in order to accomplish tasks associated with the completion of the service.

Additional Duties & Responsibilities

• Possess skills to expedite clerical processing, perform a service, evaluate information, and take action based upon information to complete a task or assignment or activity.
• Completion of a task or assignment requires use of equipment, tools or systems related to the proper performance of the service.
• Provide a service for others, and provide expertise based on information keyed, gathered, studied, processed or reviewed.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Performs other related duties as assigned.

Company Standards Of Conduct

All Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Minimum Qualifications

Additional Duties & Responsibilities

• 18 years of age.
• Proof of authorization/eligibility to work in the United States.
• High School Diploma or equivalent.
• Must be able to obtain and maintain any other certification or license, as required by law or policy.
• Previous experience dealing with customers one-on-one.
• Must provide current DMV report.
• Must be willing to work outdoors in seasonal heat (100F+) or cold as well as inclement weather or adverse weather conditions.
• Ability to communicate clearly and effectively in English, both in spoken and written form.
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience.
• Must be able to work varied shifts, including nights, weekends and holidays.

Physical Requirements

• Must be able to Lift or carry 50 pounds, unassisted, in the performance of specific tasks, as assigned.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Ability to interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Ability for prolonged periods of time to walk, stand, stretch, bend and kneel.
• Work in a fast-paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.