Traffic Controller (Control Room Dispatch/Heavy Data Entry)

Elizabeth River Crossings OpCo, LLC; Portsmouth (VA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Toll reimbursement

Job summary

Elizabeth River Crossings OpCo, LLC is seeking a Control Room Operator to support the Downtown/Midtown Tunnels. You will monitor traffic systems, coordinate with responders, dispatch personnel, and ensure safety protocols are followed from the ERC Control Room.

Starting rate is $20.00 per hour, with vaccination requirements noted. The role requires a high school diploma or GED and at least one year of related experience.

Qualifications

• Requires a high school diploma or GED.
• Minimum of 1 year in traffic operations and/or related functions.
• Experience coordinating dispatch of personnel during emergencies is preferred.

Responsibilities

• Apply incident management techniques: monitor, detect, verify, respond to, and clear incidents.
• Coordinate with police, fire, and rescue during emergencies.
• Dispatch emergency and maintenance personnel when required.
• Monitor and operate Traffic Management System components (CCTV, VMS, signals, etc.).
• Operate SCADA systems for tunnel ventilation, pumps, fire systems, and power distribution.
• Maintain logs, forms, and reports; submit to Supervisor.
• Communicate clearly via two-way radio and update real-time traffic data.
• Document and notify maintenance of system faults; coordinate field response.
• Adhere to SOPs and ERC policies; maintain safety and security.

Skills

Interpersonal skills

Work under pressure

VDOT clearance eligibility

Computer literacy

Education

High school diploma/GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

“ERC covers the commuting cost of tolls at the Elizabeth River Tunnels for our employees.”

POSITION SUMMARY

Supports operational functions for the Downtown/Midtown Tunnels under the general supervision of the Operations Control Room Supervisor or other supervisory/management-level positions within the organization.

Starting Rate: $20.00

*In an effort to provide a safe work environment, ERC has required all employees to be fully vaccinated unless a medical or religious accommodation is requested and approved.

ESSENTIAL DUTIES AND ACCOUNTABILITIES

1. Apply incident management techniques such as monitoring, detecting, verifying, responding to, and clearing incidents
2. Coordinate with State/Local Police, Fire, and Rescue during emergencies
3. Dispatch appropriate emergency and maintenance personnel when required
4. Monitor and operate Traffic Management System components such as CCTV, variable message signs, traffic signals, variable speed signs, and overheight vehicle detectors
5. Monitor and operate Supervisory Control and Data Acquisition Systems (SCADA) such as tunnel ventilation, pump equipment, tunnel fire system, environmental monitoring, and power distribution
6. Demonstrate proficiency in the general operation of Control Room equipment and procedures
7. Maintain logs, forms, and reports, submit to Supervisor
8. Operate two-way radio system using clear, concise, and professional techniques
9. Maintain and update real-time traffic reporting via the Virginia Traffic system
10. Maintain and update event management system, Issue Trak
11. Document and notify maintenance forces of system and equipment failures and malfunctions
12. Direct field forces to respond during incidents and emergencies
13. Understand and apply Standard Operating Procedures and other ERC policies and regulations
14. Remain alert and maintain situational awareness with regards to facility security and access control
15. Perform all duties in a safe manner and adhere to all established safety guidelines and policies, includes maintaining a clean and safe work environment
16. Maintain professional demeanor and uniform appearance
17. Assume duties of the Traffic Controller II as directed by the Control Room Supervisor
18. Perform other duties as assigned

EXPERIENCE AND EDUCATIONAL REQUIREMENTS

Requires completion of a high school diploma, general education degree (GED). A minimum of one (1) year of equivalent work experience in traffic operations and/or related functions. Experience dispatching personnel and resources during emergency situations preferred.

ESSENTIAL QUALIFICATIONS

1. Strong interpersonal skills; ability to develop and maintain cooperative working relationships with others.
2. Ability to work under pressure
3. Ability to remain calm and professional during routine and emergency situations
4. Ability to obtain a VDOT Security Clearance
5. Must be at least 18 years old
6. Valid Virginia Driver’s License
7. Ability to pass a Criminal History Background Check and drug screen
8. Effective oral and written communications
9. Good computer skills, experience using Microsoft Outlook, Word, and Excel
10. Ability to multi‑task/prioritize tasks and functions during routine and emergency situations
11. Familiarity with the Hampton Roads interstate system and geographic knowledge of the Downtown and Midtown Tunnel areas is preferred
12. Must be fully vaccinated of the COVID-19 shot.

WORK ENVIRONMENT

• This job is performed in the Control Room with frequent sitting (often working on a computer) or possibly on the jobsite.
• Worker is subject to varying inside and /or outside temperatures, which may include extreme heat (temperatures above 100 degrees) or extreme cold (temperatures below 32 degrees).
• Working in and around high traffic volumes is also likely during emergency response situations.
• The worker is subject to fumes, odors, dusts, gases, poor ventilation, etc
• He/she must be able to navigate the jobsite and expected to comply with all safety regulations in the office and on the jobsite.

PHYSICAL DEMANDS

This job is performed in the Control Room and requires frequent sitting (often working on a computer/terminal monitor), with occasional walking, standing, bending, and reaching or the job. Due to computer usage, there may be repetitive motions of the hands and wrists.No heavy lifting is expected. Exertion of up to 25 lbs of force occasionally may be required. Good dexterity for the use of common office equipment such as computers terminals, and copiers.

• Acute Hearing: able to perceive a forced whispered voice in the better ear at not less than 5 feet with or without the use of a hearing aid or, if tested by use of an audiometric device, does not have an average hearing loss in the better ear greater than 40 decibels at 500 Hz, 1,000 Hz, and 2,000 Hz with or without a hearing aid when the audiometric device is calibrated to American National Standard (formerly ASA Standard) Z24.5—1951.
• Average Visual Abilities: Must have distant visual acuity of at least 20/40 (Snellen) in each eye without corrective lenses or visual acuity separately corrected to 20/40 (Snellen) or better with corrective lenses, distant binocular acuity of at least 20/40 (Snellen) in both eyes with or without corrective lenses, field of vision of at least 70° in the horizontal Meridian in each eye, and the ability to recognize the colors of traffic signals and devices showing standard red, green, and amber.

SPECIAL REQUIREMENTS

This position is designated as essential and, as such, all duties associated with the job are required during emergency situations which may include but not limited to inclement weather, disaster response, and emergency operations. The position location is subject to change according to the needs of the organization.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be a complete list of all responsibilities, duties and skills required of personnel so classified. Duties and responsibilities may be added or changed as deemed appropriate by management at any time.

Elizabeth River Crossings OpCo, LLC is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, sex (gender), age, national origin, ancestry, citizenship, physical or mental disability, military or veteran status, medical condition, genetic information, sexual orientation or any other category protected by federal, state or local laws.