Control Room Dispatcher – Traffic & Incident Response

Elizabeth River Crossings OpCo, LLC; Portsmouth (VA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Toll reimbursement

Job summary

Elizabeth River Crossings OpCo, LLC is seeking a Control Room Operator to support the Downtown/Midtown Tunnels. You will monitor traffic systems, coordinate with responders, dispatch personnel, and ensure safety protocols are followed from the ERC Control Room.

Starting rate is $20.00 per hour, with vaccination requirements noted. The role requires a high school diploma or GED and at least one year of related experience.

Qualifications

• Requires a high school diploma or GED.
• Minimum of 1 year in traffic operations and/or related functions.
• Experience coordinating dispatch of personnel during emergencies is preferred.

Responsibilities

• Apply incident management techniques: monitor, detect, verify, respond to, and clear incidents.
• Coordinate with police, fire, and rescue during emergencies.
• Dispatch emergency and maintenance personnel when required.
• Monitor and operate Traffic Management System components (CCTV, VMS, signals, etc.).
• Operate SCADA systems for tunnel ventilation, pumps, fire systems, and power distribution.
• Maintain logs, forms, and reports; submit to Supervisor.
• Communicate clearly via two-way radio and update real-time traffic data.
• Document and notify maintenance of system faults; coordinate field response.
• Adhere to SOPs and ERC policies; maintain safety and security.

Skills

Interpersonal skills

Work under pressure

VDOT clearance eligibility

Computer literacy

Education

High school diploma/GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Elizabeth River Crossings OpCo, LLC is seeking a Control Room Operator to support the Downtown/Midtown Tunnels. You will monitor traffic systems, coordinate with responders, dispatch personnel, and ensure safety protocols are followed from the ERC Control Room.

Starting rate is $20.00 per hour, with vaccination requirements noted. The role requires a high school diploma or GED and at least one year of related experience.