Traffic Control Manager: Lead Dispatch & Inventory Strategy

uhaul; Somerville (MA); On-site; USD 56,000 - 57,000; Full time

Benefits offered by this job

Full medical coverage

Dental and vision plans

Tuition Reimbursement Program

Gym Reimbursement Program

Employee Stock Ownership Plan

Job summary

U-Haul is seeking a Traffic Control Manager to lead equipment distribution in the assigned market and mentor reservation staff. You will optimize reservations, analyze demand data and coordinate with field teams and dealerships to ensure timely, reliable service.

The role focuses on balancing inventory, improving gross revenue, and providing exceptional customer support. Massachusetts-based, with opportunities for professional growth and continuous training.

Qualifications

• High school diploma or equivalent.
• Management and team-building experience (2 years minimum).
• Customer service-oriented with an analytical mind.
• Excellent communication, listener, interpersonal, leadership, coaching and conflict-resolution skills.
• Proficiency in office etiquette that helps support and maintain regional Traffic Department standards.

Responsibilities

• Help provide certainty to customers, field team members and U-Haul dealerships through reservation management and the distribution of U-Haul trucks, trailers, towing and U-Box portable storage.
• Coordinate the placement of reservations and equipment based on customer demand and equipment productivity.
• Analyze data and formulate strategies that help balance equipment within your market.
• Work with rate analysts at U-Haul corporate offices and other traffic control managers on balancing inventory to help increase gross revenue managing equipment pricing that will maximize the servicing of more customers
• Hire, mentor and lead a team of reservation managers that support your markets' distribution strategy while providing outstanding customer service and problem-solving abilities to customers U-Haul dealerships and field team members.

Skills

Team leadership

Customer service

Analytical mindset

Communication skills

Education

High school diploma

Job description

U-Haul is seeking a Traffic Control Manager to lead equipment distribution in the assigned market and mentor reservation staff. You will optimize reservations, analyze demand data and coordinate with field teams and dealerships to ensure timely, reliable service.

The role focuses on balancing inventory, improving gross revenue, and providing exceptional customer support. Massachusetts-based, with opportunities for professional growth and continuous training.