Traffic Control Manager - Data-Driven Team Leader

U-Haul; Jacksonville (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision plans

401(k) savings plan

ESOP

Life insurance

Tuition Reimbursement Program

Paid holidays

Job summary

U-Haul in Jacksonville seeks a Traffic Control Manager to lead a team responsible for distributing trucks, trailers, towing and U-Box storage within the market. You will analyze demand data, coordinate reservations, and balance inventory to meet customer needs and drive revenue.

You will hire and mentor reservation managers, collaborate with rate analysts, and ensure excellent customer service and problem-solving across dealerships and field teams.

Qualifications

• Management and team-building experience (2 years minimum).
• Customer service-oriented with an analytical mind.
• Excellent communication, listener, interpersonal, leadership and conflict-resolution skills.

Responsibilities

• Help provide certainty to customers, field team members and U-Haul dealerships through reservation management and the distribution of U-Haul trucks, trailers, towing and U-Box portable storage.
• Coordinate the placement of reservations and equipment based on customer demand and equipment productivity.
• Analyze data and formulate strategies that help balance equipment within your market.
• Work with rate analysts at U-Haul corporate offices and other traffic control managers on balancing inventory to help increase gross revenue managing equipment pricing that will maximize the servicing of more customers
• Hire, mentor and lead a team of reservation managers that support your markets' distribution strategy while providing outstanding customer service and problem-solving abilities to customers U-Haul dealerships and field team members.

Skills

Team management

Customer service

Analytical mindset

Communication and leadership

Conflict resolution

Education

High school diploma or equivalent

Job description

U-Haul in Jacksonville seeks a Traffic Control Manager to lead a team responsible for distributing trucks, trailers, towing and U-Box storage within the market. You will analyze demand data, coordinate reservations, and balance inventory to meet customer needs and drive revenue.

You will hire and mentor reservation managers, collaborate with rate analysts, and ensure excellent customer service and problem-solving across dealerships and field teams.