Traffic Control Center Operator

PRIME AE Group, Inc.; Pompano Beach (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Florida's Turnpike Enterprise in Pompano Beach, FL seeks a Traffic Control Center Operator to monitor traffic conditions, respond to incidents, and support roadway safety 24/7. Training is provided; no prior traffic operations experience required.

You will use cameras and software, communicate with emergency responders, dispatch Road Ranger teams, and maintain accurate records while delivering timely traveler information.

Qualifications

• High School Diploma or GED required.
• Experience in customer service or fast-paced environments preferred.
• Familiarity with two-way radio systems or communication equipment.
• Ability to gather information from multiple sources and prioritize tasks.
• Strong verbal and written communication skills.
• Capable of multitasking and remaining calm under pressure.
• Comfortable using computers and learning new software systems.
• Attention to detail and problem-solving skills.
• Ability to work independently and as part of a team.
• Flexibility to work rotating shifts, nights, weekends, and holidays.

Responsibilities

• Monitor traffic conditions using cameras, software systems, and communication tools.
• Receive and respond to phone calls regarding roadway conditions, incidents, and requests for Road Ranger assistance.
• Enter and update information in computer systems accurately and in a timely manner.
• Communicate with emergency responders, maintenance personnel, and internal teams to support roadway operations.
• Provide timely traveler information through electronic message boards, websites, and other communication systems.
• Dispatch and monitor Road Ranger Safety Patrol operators.
• Track incidents and document activities using established procedures.
• Identify and report equipment issues and maintenance concerns.
• Maintain accurate records and shift reports.
• Participate in team meetings and ongoing training programs.
• Support a safe and efficient transportation system for the traveling public.
• Perform other duties as assigned.

Skills

Customer service

Two-way radio familiarity

Multitasking

Written and verbal communication

Computer literacy

Attention to detail

Education

High School Diploma or GED

Job description

Traffic Control Center Operator

We are currently seeking a Traffic Control Center Operator to support Florida's Turnpike Enterprise in Pompano Beach, Florida. The role offers opportunities to develop valuable skills in customer service, communication, incident management and multi‑tasking while supporting the safety and mobility of Florida's roadway system. This position is ideal for someone looking to start or grow a career in customer service, call center operations, dispatch, or real‑time transportation operations. No prior traffic operations experience is required; comprehensive training is provided.

Key Responsibilities

• Monitor traffic conditions using cameras, software systems, and communication tools.
• Receive and respond to phone calls regarding roadway conditions, incidents, and requests for Road Ranger assistance.
• Enter and update information in computer systems accurately and in a timely manner.
• Communicate with emergency responders, maintenance personnel, and internal teams to support roadway operations.
• Provide timely traveler information through electronic message boards, websites, and other communication systems.
• Dispatch and monitor Road Ranger Safety Patrol operators.
• Track incidents and document activities using established procedures.
• Identify and report equipment issues and maintenance concerns.
• Maintain accurate records and shift reports.
• Participate in team meetings and ongoing training programs.
• Support a safe and efficient transportation system for the traveling public.
• Perform other duties as assigned.

Qualifications

• High School Diploma or GED required.
• Previous experience in customer service, call center operations, dispatch, retail, hospitality, public safety, or another fast‑paced environment preferred.
• Familiarity with two‑way radio systems or communication equipment.
• Ability to gather information from multiple sources and prioritize tasks effectively.
• Strong verbal and written communication skills.
• Ability to multitask and remain calm under pressure.
• Comfortable using computers and learning new software systems.
• Strong attention to detail and problem‑solving skills.
• Ability to work effectively both independently and as part of a team.
• Flexibility to work rotating shifts, nights, weekends, and holidays in a 24/7 operation.
• Experience working in a fast‑paced environment requiring excellent customer service and communication skills.