Traffic Control Center Operator — Dispatch & 24/7 Training

PRIME AE Group, Inc.; Pompano Beach (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Florida's Turnpike Enterprise in Pompano Beach, FL seeks a Traffic Control Center Operator to monitor traffic conditions, respond to incidents, and support roadway safety 24/7. Training is provided; no prior traffic operations experience required.

You will use cameras and software, communicate with emergency responders, dispatch Road Ranger teams, and maintain accurate records while delivering timely traveler information.

Qualifications

• High School Diploma or GED required.
• Experience in customer service or fast-paced environments preferred.
• Familiarity with two-way radio systems or communication equipment.
• Ability to gather information from multiple sources and prioritize tasks.
• Strong verbal and written communication skills.
• Capable of multitasking and remaining calm under pressure.
• Comfortable using computers and learning new software systems.
• Attention to detail and problem-solving skills.
• Ability to work independently and as part of a team.
• Flexibility to work rotating shifts, nights, weekends, and holidays.

Responsibilities

• Monitor traffic conditions using cameras, software systems, and communication tools.
• Receive and respond to phone calls regarding roadway conditions, incidents, and requests for Road Ranger assistance.
• Enter and update information in computer systems accurately and in a timely manner.
• Communicate with emergency responders, maintenance personnel, and internal teams to support roadway operations.
• Provide timely traveler information through electronic message boards, websites, and other communication systems.
• Dispatch and monitor Road Ranger Safety Patrol operators.
• Track incidents and document activities using established procedures.
• Identify and report equipment issues and maintenance concerns.
• Maintain accurate records and shift reports.
• Participate in team meetings and ongoing training programs.
• Support a safe and efficient transportation system for the traveling public.
• Perform other duties as assigned.

Skills

Customer service

Two-way radio familiarity

Multitasking

Written and verbal communication

Computer literacy

Attention to detail

Education

High School Diploma or GED

Job description

Florida's Turnpike Enterprise in Pompano Beach, FL seeks a Traffic Control Center Operator to monitor traffic conditions, respond to incidents, and support roadway safety 24/7. Training is provided; no prior traffic operations experience required.

You will use cameras and software, communicate with emergency responders, dispatch Road Ranger teams, and maintain accurate records while delivering timely traveler information.