Trading Platform Production Engineer — SRE & Automation

ICAP; New York (NY); Sur place; USD 95 000 - 120 000; Plein temps

Résumé du poste

TP ICAP USA, located at 200 Vesey Street, New York, NY, seeks a Support Engineer to help maintain the stability and performance of a complex global trading platform. You will monitor health, resolve escalated issues, and coordinate changes and incident responses across regions.

The role emphasizes automation, observability, and production readiness within an evolving SRE framework. Collaboration with Business, Operations, Developers, and DevOps is essential.

Qualifications

• Educated to degree level or equivalent combination of education and experience.
• Solid understanding of AWS operational environments, including load balancers, regional failover behavior, instance lifecycles, and managed databases.
• Experience of supporting business critical front/mid office applications.
• Deep knowledge of market data flows, instrument definitions, pricing mechanisms, and session-based connectivity.
• Ability to interpret complex application logs and diagnose backend issues with accuracy and speed.

Responsabilités

• Investigate and resolve escalated production issues using structured troubleshooting, log analysis, and system behavior diagnostics.
• Monitor the health and performance of global trading applications, responding to alerts, incidents, and operational risks across regions.
• Support critical operational processes including Start of Day, End of Day, and environment readiness for global trading cycles.
• Maintain and continuously improve monitoring, dashboards, and alerting to enhance visibility, early detection, and operational decision-making.
• Participate in change and release activities, including deployment support, impact assessment, validation, and post-change review.
• Coordinate and support major incidents, ensuring clear triage, effective communication, and controlled recovery.
• Analyze recurring incidents and operational patterns to identify systemic issues and contribute to long-term reliability improvements.
• Contribute to the evolution of the support function toward an SRE-aligned operating model, with increased focus on resilience, automation, and production readiness.
• Identify opportunities to reduce manual operational effort through automation, tooling improvements, or process refinement.
• Participate in post-incident reviews, contributing to blameless root cause analysis and tracking preventative actions with engineering and platform teams.

Connaissances

AWS Operations

Incident management

Root-cause analysis

Cross-region collaboration

Observability

Formation

Degree or equivalent

Outils

Grafana

CloudWatch

ELK

Splunk

Description du poste

TP ICAP USA, located at 200 Vesey Street, New York, NY, seeks a Support Engineer to help maintain the stability and performance of a complex global trading platform. You will monitor health, resolve escalated issues, and coordinate changes and incident responses across regions.

The role emphasizes automation, observability, and production readiness within an evolving SRE framework. Collaboration with Business, Operations, Developers, and DevOps is essential.