Production Engineer — Global Trading Platform SRE Focus

670 TP ICAP Americas Holdings Inc.; New York (NY); On-site; USD 95,000 - 120,000; Full time

Job summary

TP ICAP Americas Holdings Inc. is seeking a Support Engineer to join a small team responsible for global trading applications. The role focuses on stability, performance, and operational reliability of a complex platform across regions.

You will monitor system health, analyze incidents, coordinate changes and releases, and drive automation and observability improvements as part of an evolving SRE-aligned model.

Qualifications

• Degree level education or equivalent with relevant experience.
• Experience supporting business critical front/mid office applications.
• Understanding of market data flows and session-based connectivity.
• Ability to interpret complex logs and diagnose issues quickly.
• Experience with AWS environments and deployment pipelines.

Responsibilities

• Investigate and resolve escalated production issues using structured troubleshooting, log analysis, and system behavior diagnostics.
• Monitor the health and performance of global trading applications, responding to alerts, incidents, and operational risks across regions.
• Support critical operational processes including Start of Day, End of Day, and environment readiness for global trading cycles.
• Maintain and continuously improve monitoring, dashboards, and alerting to enhance visibility, early detection, and operational decision-making.
• Participate in change and release activities, including deployment support, impact assessment, validation, and post-change review.
• Coordinate and support major incidents, ensuring clear triage, effective communication, and controlled recovery.
• Analyze recurring incidents and operational patterns to identify systemic issues and contribute to long-term reliability improvements.
• Contribute to the evolution of the support function toward an SRE-aligned operating model, with increased focus on resilience, automation, and production readiness.
• Identify opportunities to reduce manual operational effort through automation, tooling improvements, or process refinement.
• Participate in post-incident reviews, contributing to blameless root cause analysis and tracking preventative actions with engineering and platform teams.

Skills

AWS

Monitoring

Troubleshooting

Incident management

SRE concepts

Education

Bachelor's degree or equivalent

Tools

Grafana

CloudWatch

ELK

Splunk

Job description

TP ICAP Americas Holdings Inc. is seeking a Support Engineer to join a small team responsible for global trading applications. The role focuses on stability, performance, and operational reliability of a complex platform across regions.

You will monitor system health, analyze incidents, coordinate changes and releases, and drive automation and observability improvements as part of an evolving SRE-aligned model.