SRE & DevOps Engineer — Platform Reliability & Automation

BTIG; San Francisco (CA); On-site; USD 160,000 - 200,000; Full time

Job summary

BTIG seeks a DevOps/SRE to join our technology team to improve developer velocity through production support, infrastructure evolution, and strong operational continuity. You will own critical platform systems and drive reliability, scalable services, and customer‑facing support within a financial services environment.

You will work across the full stack, gaining hands‑on exposure to monitoring, incident response, and automation as production health directly impacts trading operations.

Qualifications

• 3–5+ years of experience in a DevOps, SRE, platform engineering, or production support role.
• Strong Linux/Unix systems administration fundamentals.
• Hands‑on experience with containerization and container orchestration.
• Experience with database administration (relational and/or document stores).
• Familiarity with reverse proxy configuration, TLS/certificate management, and identity systems.
• Experience with monitoring, logging, and alerting tools in a production environment.
• Comfort working directly with end users or customers in a support capacity.
• Strong troubleshooting and diagnostic skills across application and infrastructure layers.
• Scripting and automation proficiency (Bash, Python, PowerShell, or similar).
• Self‑directed; comfortable operating with autonomy in a small, high‑output team.
• Strong communicator – can translate between technical and non‑technical stakeholders.
• Ownership mentality – treats production health as a personal responsibility.
• Intellectually curious; eager to learn new domains and expand scope.
• Must be authorized to work full time in the U.S.; BTIG does not offer sponsorship for work visas of any type.

Responsibilities

• Serve as the primary point of contact for production application escalations – triage, diagnosis, and resolution across application components and services.
• Monitor application and infrastructure health; investigate anomalies and remediate without pulling developers off feature work.
• Develop and maintain runbooks, escalation procedures, and operational knowledge base documentation.
• Identify recurring issues and collaborate with developers to drive root‑cause fixes.
• Own incident response and post‑incident review processes.
• Manage, maintain, and improve the team's infrastructure stack: reverse proxy & traffic management, IAM, secret/config management, certificate management, databases, OTEL/metrics/logs, container orchestration, event streaming.
• Automate provisioning, deployment, and configuration management.
• Plan and execute upgrades, patches, security hardening, and capacity management.
• Evolve infrastructure toward greater reliability, scalability, and developer self‑service.
• Own the observability stack – monitor, alert, dashboard, and centralized logging to detect and diagnose production issues quickly.
• Work with developers to ensure applications emit useful metrics, logs, and trace context.
• Serve as backup to customer support during PTO/peak periods.
• Develop familiarity with customer workflows and resolution paths.
• Contribute to support documentation and self‑service tooling to reduce support burden.

Skills

Linux/Unix

Containerization

Container orchestration

Database administration

TLS/certificate mgmt

Monitoring/Logging/Alerting

Scripting (Bash/Python/PowerShell)

Troubleshooting

Autonomy

Communication

Job description

BTIG seeks a DevOps/SRE to join our technology team to improve developer velocity through production support, infrastructure evolution, and strong operational continuity. You will own critical platform systems and drive reliability, scalable services, and customer‑facing support within a financial services environment.

You will work across the full stack, gaining hands‑on exposure to monitoring, incident response, and automation as production health directly impacts trading operations.