Production Engineer

ICAP; New York (NY); On-site; USD 95,000 - 120,000; Full time

Job summary

TP ICAP USA, located at 200 Vesey Street, New York, NY, seeks a Support Engineer to help maintain the stability and performance of a complex global trading platform. You will monitor health, resolve escalated issues, and coordinate changes and incident responses across regions.

The role emphasizes automation, observability, and production readiness within an evolving SRE framework. Collaboration with Business, Operations, Developers, and DevOps is essential.

Qualifications

• Educated to degree level or equivalent combination of education and experience.
• Solid understanding of AWS operational environments, including load balancers, regional failover behavior, instance lifecycles, and managed databases.
• Experience of supporting business critical front/mid office applications.
• Deep knowledge of market data flows, instrument definitions, pricing mechanisms, and session-based connectivity.
• Ability to interpret complex application logs and diagnose backend issues with accuracy and speed.

Responsibilities

• Investigate and resolve escalated production issues using structured troubleshooting, log analysis, and system behavior diagnostics.
• Monitor the health and performance of global trading applications, responding to alerts, incidents, and operational risks across regions.
• Support critical operational processes including Start of Day, End of Day, and environment readiness for global trading cycles.
• Maintain and continuously improve monitoring, dashboards, and alerting to enhance visibility, early detection, and operational decision-making.
• Participate in change and release activities, including deployment support, impact assessment, validation, and post-change review.
• Coordinate and support major incidents, ensuring clear triage, effective communication, and controlled recovery.
• Analyze recurring incidents and operational patterns to identify systemic issues and contribute to long-term reliability improvements.
• Contribute to the evolution of the support function toward an SRE-aligned operating model, with increased focus on resilience, automation, and production readiness.
• Identify opportunities to reduce manual operational effort through automation, tooling improvements, or process refinement.
• Participate in post-incident reviews, contributing to blameless root cause analysis and tracking preventative actions with engineering and platform teams.

Skills

AWS Operations

Incident management

Root-cause analysis

Cross-region collaboration

Observability

Education

Degree or equivalent

Tools

Grafana

CloudWatch

ELK

Splunk

Job description

Group Overview

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

The Group operates from more than 60 offices in 27 countries. We are 5,300 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

Role Overview

The individual will form part of a small team responsible for the support of global trading applications. The Support Engineer plays a critical role in maintaining the stability, performance, and operational reliability of a complex global trading platform. The role requires deep technical and functional expertise for resolution, escalated issues, supports global operational workflows across multiple regions, and ensures the platform runs consistently throughout daily trading cycles.

This position involves monitoring system health, analysing incidents, coordinating changes and releases. It requires strong troubleshooting skills, an understanding of electronic trading workflows, and the ability to collaborate effectively with a wide range of technical and business teams.

The Support Engineer ensures seamless daily operations, rapid incident response, accurate stakeholder communication, and proactive identification of risks or emerging issues. The role is both technically hands‑on and operationally engaged, requiring a structured mindset, situational awareness, and the ability to operate confidently in a fast‑moving, globally distributed environment.

As the platform and operating model continue to mature, this role will increasingly contribute to a Site Reliability Engineering (SRE)-aligned support model, with greater emphasis on automation, observability, reliability metrics, and systemic reduction of operational toil. The successful candidate will help shape this evolution while continuing to ensure the stability of critical trading services.

This role provides a strong pathway toward future SRE responsibilities as the platform and operating model continue to evolve.

Role Responsibilities

• Investigate and resolve escalated production issues using structured troubleshooting, log analysis, and system behavior diagnostics.

• Monitor the health and performance of global trading applications, responding to alerts, incidents, and operational risks across regions.

• Support critical operational processes including Start of Day, End of Day, and environment readiness for global trading cycles.

• Maintain and continuously improve monitoring, dashboards, and alerting to enhance visibility, early detection, and operational decision‑making.

• Participate in change and release activities, including deployment support, impact assessment, validation, and post‑change review.

• Coordinate and support major incidents, ensuring clear triage, effective communication, and controlled recovery.

• Analyze recurring incidents and operational patterns to identify systemic issues and contribute to long‑term reliability improvements.

• Contribute to the evolution of the support function toward an SRE‑aligned operating model, with increased focus on resilience, automation, and production readiness.

• Identify opportunities to reduce manual operational effort through automation, tooling improvements, or process refinement.

• Participate in post‑incident reviews, contributing to blameless root cause analysis and tracking preventative actions with engineering and platform teams.

Experience / Competences

Essential

• Educated to degree level or equivalent combination of education and experience.

• Solid understanding of AWS operational environments, including load balancers, regional failover behavior, instance lifecycles, and managed databases.

• Experience of supporting business critical front/mid office applications.

• Deep knowledge of market data flows, instrument definitions, pricing mechanisms, and session‑based connectivity.

• Ability to interpret complex application logs and diagnose backend issues with accuracy and speed.

Operational & Analytical Essentials

• Strong root‑cause analysis capability with the ability to evaluate symptoms, isolate faults, and determine remediation paths.

• Solid experience in incident management, major‑incident coordination, and structured problem‑solving.

• Demonstrated ability to work across regions, managing concurrent issues, escalations, and stakeholder communications.

• Clear understanding of change‑management disciplines including risk assessment and deployment validation.

• Familiarity with observability tooling (e.g., Grafana, CloudWatch, ELK, Splunk), including metrics, logs, dashboards, and alerting used to assess system health and reliability.

Collaboration Essentials

• Proven ability to work across multidisciplinary teams (Business, Operations, Developers, DevOps).

• Strong customer‑focus and ability to communicate complex technical issues in a business‑friendly manner.

• Comfortable supporting global operations and adapting to multi‑region workflows.

Reliability & Platform Engineering (Evolving)

• Demonstrated interest or experience in applying SRE principles such as reliability metrics, automation, and continuous improvement within a support or operations role.

• Experience contributing to improved mean time to detect (MTTD) and mean time to restore (MTTR) through better observability, tooling, or process.

• Understanding of the balance between feature delivery and operational stability in business-critical systems.

Desired

• Solid experience supporting trading platforms, financial exchanges, or real‑time transactional systems.

• Reasonable exposure to FIX‑based workflows, messaging pipelines, or market‑connectivity architectures.

• Experience working within AWS‑native or hybrid‑cloud financial environments.

• Reasonable experience collaborating with front‑office trading desks or broker support teams.

• Familiarity with CI/CD pipelines, DevOps practices, or automated deployment frameworks.

• Exposure to SRE concepts such as SLIs, SLOs, error budgets, or reliability metrics within a support or operations context.

• Experience improving platform resilience through automation, monitoring enhancements, or operational tooling.

• Familiarity with failure scenarios, recovery patterns, or high‑availability strategies in distributed systems.

Role Band & Level

• Professional / 5

Salary

• $95,000 to $120,000 (Commensurate with experience)

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That’s why we’re building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.

Location

USA - 200 Vesey Street - New York, NY