Trading Desk Specialist – Precious Metals & Client Service

Texas Precious Metals; Shiner (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

401(k)

Paid Time Off

Profit Sharing

Counseling

Job summary

Texas Precious Metals is seeking a Customer Service Specialist (Trading Desk) to support clients through precious metals buying and liquidation with accuracy and integrity.

You will deliver exceptional service in person, over the phone, and by email while maintaining expert knowledge of products and market trends. Travel is limited, and you’ll collaborate with a small team to optimize order lifecycles and client relationships.

Qualifications

• Experience in non-commissioned sales or customer service preferred.
• High learning agility and drive to become a subject matter expert.
• Finance market knowledge beneficial but not required.

Responsibilities

• Deliver exceptional customer service in person, over the phone, and via email
• Achieve and maintain expert-level knowledge of our precious metals products and market trends
• Negotiate and execute client orders using discretion and judgment
• Oversee and ensure prompt processing of abnormal or complex orders
• Serve as the go-to expert on product, inventory, and shipment questions
• Assist and represent clients through the entire purchase and liquidation order lifecycles.
• Assist with daily business operations and ad hoc responsibilities
• Travel occasionally (less than 10%)
• All other duties as assigned by management

Skills

Customer Service

Communication

MS Office

Problem Solving

Team Player

Education

Some college coursework

Tools

Microsoft Office

Job description

Texas Precious Metals is seeking a Customer Service Specialist (Trading Desk) to support clients through precious metals buying and liquidation with accuracy and integrity.

You will deliver exceptional service in person, over the phone, and by email while maintaining expert knowledge of products and market trends. Travel is limited, and you’ll collaborate with a small team to optimize order lifecycles and client relationships.