Trader-Facing Application Support Engineer - Hybrid

Citi

Tampa (FL)

Hybrid

USD 69,000 - 96,000

Full time

40 hours ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Citi in Tampa, FL is seeking an Application Support Analyst to be the first point of contact for keeping mission-critical Citi applications running smoothly. You will troubleshoot issues, support releases, and partner with technology teams to deliver fast, reliable resolutions that protect business continuity.

Join Citi's technology support function and shape the stability and performance of systems powering the business.

Qualifications

2+ years of experience in applications or production support.

Responsibilities

Provide technical and business support for Citi applications, resolving issues quickly and coordinating long-term fixes with technology partners.
Act as the main point of contact between traders, business users, internal technology teams and vendors to keep issues moving toward resolution.
Manage application releases from development through testing and into production.
Run post-release checks after releases and infrastructure updates to confirm systems are performing as expected.
Participate in disaster recovery testing to protect application availability and business continuity.
Analyze applications to identify risks, vulnerabilities and security gaps, then partner with development teams to prioritize fixes.
Build and maintain technical support documentation that helps the wider team troubleshoot issues faster.
Own support project initiatives that improve platform stability, efficiency and effectiveness, while assessing and escalating risk to protect Citi and its clients.