Application Support Analyst Officer

Citi; Tampa (FL); Hybrid; USD 69,000 - 96,000; Full time

Job summary

Citi in Tampa, FL is seeking an Application Support Analyst to be the first point of contact for keeping mission-critical Citi applications running smoothly. You will troubleshoot issues, support releases, and partner with technology teams to deliver fast, reliable resolutions that protect business continuity.

Join Citi's technology support function and shape the stability and performance of systems powering the business.

Qualifications

• 2+ years of experience in applications or production support.

Responsibilities

• Provide technical and business support for Citi applications, resolving issues quickly and coordinating long-term fixes with technology partners.
• Act as the main point of contact between traders, business users, internal technology teams and vendors to keep issues moving toward resolution.
• Manage application releases from development through testing and into production.
• Run post-release checks after releases and infrastructure updates to confirm systems are performing as expected.
• Participate in disaster recovery testing to protect application availability and business continuity.
• Analyze applications to identify risks, vulnerabilities and security gaps, then partner with development teams to prioritize fixes.
• Build and maintain technical support documentation that helps the wider team troubleshoot issues faster.
• Own support project initiatives that improve platform stability, efficiency and effectiveness, while assessing and escalating risk to protect Citi and its clients.

Skills

Unix/Linux

SQL (Sybase/Oracle)

Splunk

AppDynamics

Grafana

Autosys

JOBSCDE

ITRS

Python scripting

Java basics

Networking/firewalls

AI/ML concepts

Communication skills

Education

Bachelor's degree or equivalent practical experience

Tools

Autosys

JOBSCDE

ITRS

Prometheus

Grafana

Splunk

AppDynamics

Job description

As an Application Support Analyst at Citi, you'll be the first point of contact for keeping mission-critical applications running smoothly for traders and business users. You'll troubleshoot issues, support application releases, and partner with technology teams to deliver fast, reliable resolutions that protect business continuity. This role sits within Citi's technology support function, where your work directly shapes the stability and performance of the systems that power the business.

Responsibilities

• Deliver technical and business support for users of Citi's applications, resolving issues quickly and coordinating long-term fixes with technology partners.
• Act as the main point of contact between traders, business users, internal technology teams and vendors to keep issues moving toward resolution.
• Manage application releases from development through testing and into production.
• Run post-release checks after releases and infrastructure updates to confirm systems are performing as expected.
• Participate in disaster recovery testing to protect application availability and business continuity.
• Analyze applications to identify risks, vulnerabilities and security gaps, then partner with development teams to prioritize fixes.
• Build and maintain technical support documentation that helps the wider team troubleshoot issues faster.
• Own support project initiatives that improve platform stability, efficiency and effectiveness, while assessing and escalating risk to protect Citi and its clients.

Required Qualifications & Skills

• 2+ years of experience in applications or production support, with a track record of improving and standardizing support procedures.
• Strong working knowledge of UNIX, Linux and Windows environments, combined with advanced SQL skills across Sybase and Oracle databases.
• Hands-on expertise with observability and monitoring tools such as Splunk, (SPL, dashboards, alerts) AppDynamics (APM, health rules) and Grafana (dashboards, Prometheus integration), alongside batch monitoring tools like Autosys, JOBSCDE and ITRS.
• Python scripting and shell automation skills that streamline operational tasks across Linux systems, plus basic knowledge of Java, middleware, networking and firewalls.
• Foundational understanding of AI and machine learning concepts, financial markets and products, paired with familiarity in configuration management, change processes and problem management tools.
• Good customer service, communication and interpersonal skills
• Good knowledge of the business and its technology strategy
• Clear written and verbal communication skills that build trust with stakeholders and support collaboration across support and technology teams.
• Bachelor's degree or equivalent practical experience.

What We Offer

Join a technology support team where your problem-solving directly shapes the reliability of the applications that run Citi's business, while building a well-rounded foundation across infrastructure, data and support operations.

• Work in a hybrid model with 3 days in the office and 2 days working remotely, giving you flexibility alongside in-person collaboration.
• Build technical depth across monitoring, automation and application support through hands-on work with real production systems.
• Access ongoing learning and development opportunities to grow your technical and business knowledge.
• Collaborate with technology and business teams across a global organization, broadening your exposure and network.
• Benefit from wellbeing and financial wellbeing support designed to help you manage work and life effectively.

Job Family Group

Technology

Job Family

Applications Support

Time Type

Full time

Primary Location

Tampa Florida United States

Primary Location Full Time Salary Range

$69,050.00 - $96,350.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date

Nov 16, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.