Trade Support & Data Entry Specialist

ICAP; Louisville (KY); On-site; USD 35,000 - 52,000; Full time

Job summary

TP ICAP Louisville seeks an Administrative/Customer Service professional to handle data entry, trade input into ICAPture and exchanges, and provide essential broker support. You will manage calls, emails, and account records while maintaining accuracy and compliance with internal policies.

The role emphasizes quick problem solving, strong communication, and the ability to multitask in a fast-paced environment. Proficiency in Excel/Outlook is preferred.

Qualifications

• Ability to manage multiple urgent tasks simultaneously while maintaining accuracy under pressure.
• Strong verbal and written skills for professional interactions with teams and internal stakeholders.
• Proven track record of punctuality and consistent performance in a high-stakes, time-sensitive environment.
• Proven customer support experience.
• Good computer skills (Windows, Microsoft Office, Excel).
• Strong phone contact handling skills and active listening.
• Ability to multi-task, prioritize and manage time effectively.
• Ensuring compliance with control policies and trading standards.
• Excellent communication skills and positive attitude.
• Attention to detail and problem-solving skills.

Responsibilities

• Data entry and input of commodity trades into ICAPture and exchanges with accuracy.
• Answer and direct phone calls; respond to emails; provide general broker support.
• Maintain deal tickets and supply inventory; coordinate trade confirmations and error corrections.
• Open and maintain customer accounts with record-keeping and timely reports.
• Adhere to internal policies and complete mandatory training on time.
• Identify customer needs to achieve satisfaction and resolve issues via phone or email.

Skills

Multitasking

Communication

Customer support

Time management

Detail-oriented

Problem solving

Active listening

Data entry

Tools

Microsoft Excel

Outlook

Windows OS

Job description

TP ICAP Louisville seeks an Administrative/Customer Service professional to handle data entry, trade input into ICAPture and exchanges, and provide essential broker support. You will manage calls, emails, and account records while maintaining accuracy and compliance with internal policies.

The role emphasizes quick problem solving, strong communication, and the ability to multitask in a fast-paced environment. Proficiency in Excel/Outlook is preferred.