Trade Support Administrator

ICAP; Louisville (KY); On-site; USD 35,000 - 52,000; Full time

Job summary

TP ICAP Louisville seeks an Administrative/Customer Service professional to handle data entry, trade input into ICAPture and exchanges, and provide essential broker support. You will manage calls, emails, and account records while maintaining accuracy and compliance with internal policies.

The role emphasizes quick problem solving, strong communication, and the ability to multitask in a fast-paced environment. Proficiency in Excel/Outlook is preferred.

Qualifications

• Ability to manage multiple urgent tasks simultaneously while maintaining accuracy under pressure.
• Strong verbal and written skills for professional interactions with teams and internal stakeholders.
• Proven track record of punctuality and consistent performance in a high-stakes, time-sensitive environment.
• Proven customer support experience.
• Good computer skills (Windows, Microsoft Office, Excel).
• Strong phone contact handling skills and active listening.
• Ability to multi-task, prioritize and manage time effectively.
• Ensuring compliance with control policies and trading standards.
• Excellent communication skills and positive attitude.
• Attention to detail and problem-solving skills.

Responsibilities

• Data entry and input of commodity trades into ICAPture and exchanges with accuracy.
• Answer and direct phone calls; respond to emails; provide general broker support.
• Maintain deal tickets and supply inventory; coordinate trade confirmations and error corrections.
• Open and maintain customer accounts with record-keeping and timely reports.
• Adhere to internal policies and complete mandatory training on time.
• Identify customer needs to achieve satisfaction and resolve issues via phone or email.

Skills

Multitasking

Communication

Customer support

Time management

Detail-oriented

Problem solving

Active listening

Data entry

Tools

Microsoft Excel

Outlook

Windows OS

Job description

Group Overview

The TP ICAP Group is a world leading provider of market infrastructure.

Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.

Through our people and technology, we connect clients to superior liquidity and data solutions.

The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.

Founded in London in 1866, the Group operates from more than 60 offices in 27 countries. We are 5,200 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.

Role Overview

Responsible for daily operational and support system to include but not limited to administrative and customer service duties.

Role Responsibilities

Administrative

• Data entry

• Input all commodity trades into ICAPture and various exchanges.

• Ensure accuracy and timely input of trades

• Revise and resend trades

• Answer and direct phone calls

• Respond to Email inquiries

• Provide general support to brokers

• Maintain deal tickets for brokers

• Maintain supply inventory

Customer Service

• Coordinate all phone calls regarding trade confirmations to include error and changes requested by counterparties or brokers.

• Provide daily email reports with customer’s corresponding back office personnel

• Contribute to team effort by accomplishing related results as needed

• Identify and assess customers’ needs to achieve satisfaction

• Resolve customer issues via phone or email

• Open and maintain customer accounts by recording account information

Culture & Conduct Responsibilities

• Responsibility for ensuring that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility. It is your responsibility to ensure compliance with operational risk requirements (e.g. cultural behaviours, security policies and regulatory requirements)

• It is expected that you complete any mandatory training by the required deadlines.

• Act with integrity and due skill, care and diligence in carrying out your duties.

Experience / Competencies

Essential

• Ability to manage multiple urgent tasks simultaneously while maintaining accuracy under pressure.

• Strong verbal and written skills for professional interactions with teams and internal stakeholders

• Proven track record of punctuality and consistent performance in a high-stakes, time-sensitive environment.

• Proven customer support experience

• Good computer skills (Windows, Microsoft Office, Excel)

• Strong phone contact handling skills and active listening

• Ability to multi-task, prioritize and manage time effectively

• Ensuring compliance with control policies and trading standards

• Excellent communication skills and positive attitude

• Attention to detail and problem-solving skills Desired

• High attention to detail when inputting sensitive numerical or financial information into digital systems.

• Experience de-escalating issues and solving problems quickly to ensure client satisfaction.

• Familiarity with Excel and Outlook for day-to-day scheduling and basic recordkeeping.

Job Band & Level

• Professional 5

#LI-Hybrid #LI-ASO

Company Statement

We know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.

Location

USA - 9931 Corporate Campus Drive - Louisville, KY