Trade Support Administrator

TP ICAP; Kentucky; Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Hybrid work

Job summary

TP ICAP is hiring for an Administrative and Trade Support role in Louisville, KY. You will handle data entry of commodity trades into ICAPture and exchanges, manage incoming inquiries, and maintain broker and client records with a focus on accuracy and efficiency.

The role requires strong communication, problem solving, and the ability to multi-task in a high-paced environment. Hybrid work arrangement and a collaborative team culture are offered.

Qualifications

• Experience in administrative support or customer service roles.
• Strong data entry and accuracy in handling numerical information.
• Proficient with MS Office (Excel, Outlook, Word).
• Excellent verbal and written communication skills.

Responsibilities

• Input all commodity trades into ICAPture and exchanges with accuracy.
• Handle daily administrative tasks and respond to emails and phone inquiries.
• Provide general broker support and maintain client accounts and contact details.
• Coordinate trade confirmations and generate daily reports for back-office teams.

Skills

Multi-tasking

Attention to detail

Customer support

Verbal communication

Written communication

Proficient in MS Office

Excel

Outlook

Data entry

Time management

Tools

Windows

Microsoft Office

Excel

Outlook

Job description

Group OverviewThe TP ICAP Group is a world leading provider of market infrastructure.Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.Through our people and technology, we connect clients to superior liquidity and data solutions.The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.Founded in London in 1866, the Group operates from more than 60 offices in 27 countries. We are 5,200 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.Role OverviewResponsible for daily operational and support system to include but not limited to administrative and customer service duties.Role ResponsibilitiesAdministrativeData entryInput all commodity trades into ICAPture and various exchanges.Ensure accuracy and timely input of tradesRevise and resend tradesAnswer and direct phone callsRespond to Email inquiriesProvide general support to brokersMaintain deal tickets for brokersMaintain supply inventoryCustomer ServiceCoordinate all phone calls regarding trade confirmations to include error and changes requested by counterparties or brokers.Provide daily email reports with customer's corresponding back office personnelContribute to team effort by accomplishing related results as neededIdentify and assess customers’ needs to achieve satisfactionResolve customer issues via phone or emailOpen and maintain customer accounts by recording account informationAdd/delete clientsEnsure accuracy of addresses, phone numbers, fees etc.Notify brokers of fee change informationCulture & Conduct ResponsibilitiesResponsibility for ensuring that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility. It is your responsibility to ensure compliance with operational risk requirements (e.g. cultural behaviours, security policies and regulatory requirements)It is expected that you complete any mandatory training by the required deadlines.Act with integrity and due skill, care and diligence in carrying out your duties.Experience / CompetenciesEssentialAbility to manage multiple urgent tasks simultaneously while maintaining accuracy under pressure.Strong verbal and written skills for professional interactions with teams and internal stakeholdersProven track record of punctuality and consistent performance in a high-stakes, time-sensitive environment.Proven customer support experienceGood computer skills (Windows, Microsoft Office, Excel)Strong phone contact handling skills and active listeningAbility to multi-task, prioritize and manage time effectivelyEnsuring compliance with control policies and trading standardsExcellent communication skills and positive attitudeAttention to detail and problem-solving skills DesiredHigh attention to detail when inputting sensitive numerical or financial information into digital systems.Experience de-escalating issues and solving problems quickly to ensure client satisfaction.Familiarity with Excel and Outlook for day-to-day scheduling and basic record keeping.Job Band & LevelProfessional 5#LI-Hybrid #LI-ASONot The Perfect Fit?Concerned that you may not meet the criteria precisely? At TP ICAP, we wholeheartedly believe in fostering inclusivity and cultivating a work environment where everyone can flourish, regardless of your personal or professional background. If you are enthusiastic about this role but find that your experience doesn't align perfectly with every aspect of the job description, we strongly encourage you to apply. You may be the ideal candidate for this position or another opportunity within our organisation. Our dedicated Talent Acquisition team is here to assist you in recognising how your unique skills and abilities can be a valuable contribution. Don't hesitate to take the leap and explore the possibilities. Your potential is what truly matters to us.Company StatementWe know that the best innovation happens when diverse people with different perspectives and skills work together in an inclusive atmosphere. That's why we're building a culture where everyone plays a part in making people feel welcome, ready and willing to contribute. TP ICAP Accord - our Employee Network - is a central to this. As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement.LocationUSA - 9931 Corporate Campus Drive - Louisville, KY