Trade Support & Data Entry Specialist

670 TP ICAP Americas Holdings Inc.; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

TP ICAP Americas Holdings Inc. is seeking a detail-oriented administrative support professional to handle daily data entry of commodity trades and provide essential customer service to brokers.

You will input trades into ICAPture, verify accuracy, and respond to inquiries by phone and email. Responsibilities include maintaining deal tickets, coordinating trade confirmations, and generating daily back-office reports.

Responsibilities

• Administrative Data entry: Input all commodity trades into ICAPture and various exchanges
• Ensure accuracy and timely input of trades
• Revise and resend trades
• Answer and direct phone calls
• Respond to Email inquiries
• Provide general support to brokers
• Maintain deal tickets for brokers
• Maintain supply inventory
• Customer Service
• Coordinate all phone calls regarding trade confirmations with brokers
• Provide daily email reports with customers’ back office personnel
• Contribute to team effort by accomplishing related results as needed
• Identify and assess customers’ needs to achieve satisfaction
• Resolve customer issues via phone or email
• Open and maintain customer accounts by recording account information
• Add/delete clients
• Ensure accuracy of addresses, phone numbers, fees etc.
• Notify brokers of fee change information

Job description

TP ICAP Americas Holdings Inc. is seeking a detail-oriented administrative support professional to handle daily data entry of commodity trades and provide essential customer service to brokers.

You will input trades into ICAPture, verify accuracy, and respond to inquiries by phone and email. Responsibilities include maintaining deal tickets, coordinating trade confirmations, and generating daily back-office reports.