Trade Support & Operations Specialist

Tp Icap; Louisville (KY); On-site; USD 32,000 - 46,000; Full time

Job summary

TP ICAP in Louisville, KY is seeking a detail-oriented administrator to support daily operations and customer service for commodity and financial trades. You will input trades into ICAPture systems, ensure accuracy, handle phone calls, emails, and provide general broker support while maintaining deal tickets and inventory records.

The role emphasizes multi-tasking under pressure, clear communication with internal stakeholders, and strict adherence to policies and trading standards.

Qualifications

• Experience in administrative roles with data entry and customer service.
• Ability to manage multiple urgent tasks while maintaining accuracy.
• Strong verbal and written communication with internal teams and brokers.
• Proficient in Windows, Microsoft Office (Word, Excel) and quick to learn new systems.

Responsibilities

• Administrative Data entry Input all commodity trades into ICAPture and various exchanges.
• Ensure accuracy and timely input of trades
• Revise and resend trades
• Answer and direct phone calls
• Respond to Email inquiries
• Provide general support to brokers
• Maintain deal tickets for brokers
• Maintain supply inventory
• Customer Service
• Coordinate all phone calls regarding trade confirmations to include error and changes requested by counterparties or brokers.
• Provide daily email reports with customer's corresponding back office personnel
• Contribute to team effort by accomplishing related results as needed
• Identify and assess customers’ needs to achieve satisfaction
• Resolve customer issues via phone or email
• Open and maintain customer accounts by recording account information
• Add/delete clients
• Ensure accuracy of addresses, phone numbers, fees etc.
• Notify brokers of fee change information

Skills

Administrative support

Multi-tasking

Communication skills

Attention to detail

Customer service

Time management

Tools

Windows OS

Microsoft Office

Excel

Job description

TP ICAP in Louisville, KY is seeking a detail-oriented administrator to support daily operations and customer service for commodity and financial trades. You will input trades into ICAPture systems, ensure accuracy, handle phone calls, emails, and provide general broker support while maintaining deal tickets and inventory records.

The role emphasizes multi-tasking under pressure, clear communication with internal stakeholders, and strict adherence to policies and trading standards.