Trade Show Logistics Account Manager

Heritage Trade Show Services; St. Louis (MO); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401(k)) with employer

Employee Stock Ownership Plan (ESOP) –

Paid Time Off (Vacation, Sick & PA

Training & Professional Develop

Career growth opportunities within a全国

Job summary

Heritage Exposition Services is seeking an experienced Logistics Account Manager to grow HES Logistics within an assigned territory and manage the end-to-end shipment lifecycle for trade shows and events. You will coordinate carriers, quotes, and show-site execution while developing new revenue opportunities.

The role blends hands-on logistics with a sales-driven approach, requiring strong communication with exhibitors, Heritage teams, and customers, plus travel to shows and client sites as

Qualifications

• Strong customer service, communication, and relationship-building skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple customers, shipments, deadlines, and priorities.
• Comfortable with outbound sales, prospecting, and developing new business.
• Strong problem-solving and decision-making skills.
• Ability to negotiate pricing and communicate value to customers.
• Proficiency with Microsoft Office and related business systems.
• Ability to work independently and collaborate across multiple teams.
• Ability to travel and work extended hours as required.

Responsibilities

• Manage logistics accounts and freight activity within the assigned territory.
• Serve as the primary customer contact throughout the shipment lifecycle.
• Quote and coordinate inbound and outbound freight for trade shows, events, and other customer shipping needs.
• Coordinate carriers, pickups, deliveries, return freight, and shipment documentation.
• Track active shipments and proactively communicate updates to customers and internal teams.
• Work with Heritage show teams to identify exhibitors and potential freight opportunities.
• Proactively contact exhibitors to secure HES Logistics business.
• Build relationships with Heritage exhibitors and convert customers into repeat logistics clients.
• Develop new business through outbound prospecting, referrals, existing relationships, and industry contacts.
• Identify logistics opportunities outside of Heritage‑produced events.
• Maintain an active sales pipeline and work toward established revenue and gross profit goals.
• Troubleshoot shipment delays, carrier issues, damaged freight, and other logistics challenges.
• Maintain accurate customer, quote, shipment, and sales activity records.
• Support freight billing, invoice review, and customer billing questions as needed.
• Collaborate with Heritage Account Executives, Customer Service, Operations, and branch teams to identify freight opportunities.
• Participate in pre‑show planning and attend trade shows as needed.
• Build and maintain relationships with carriers and transportation partners.
• Support competitive carrier pricing and reliable service.
• Maintain knowledge of freight transportation practices and trade show logistics.
• Provide regular updates on sales activity, pipeline development, and account performance.
• Assist with special projects and other departmental needs as assigned.
• Represent HES Logistics and Heritage Exposition Services professionally with customers, vendors, and industry partners.

Skills

Customer service

Communication

Relationship-building

Organization

Sales prospecting

Problem-solving

Negotiation

Independence

Tools

CRM systems

Microsoft Office

Freight quoting systems

Job description

Heritage Exposition Services is seeking an experienced Logistics Account Manager to grow HES Logistics within an assigned territory and manage the end-to-end shipment lifecycle for trade shows and events. You will coordinate carriers, quotes, and show-site execution while developing new revenue opportunities.

The role blends hands-on logistics with a sales-driven approach, requiring strong communication with exhibitors, Heritage teams, and customers, plus travel to shows and client sites as