Trade Show Customer Experience Specialist (On-Site)

HERITAGE; Phoenix (AZ); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Vision

Retirement Plan (401(k)) with employer

ESOP - eligible employees participate

Paid Time Off (Vacation, Sick & Paid

Training & Professional Development

Career growth opportunities within a全国

Job summary

Heritage Exposition Services seeks a Customer Service Representative (CSR) to ensure a superior exhibitor experience. You will handle order execution, on-site trade show services, and vendor shipments while collaborating with multiple departments to coordinate production schedules.

The role requires organization, attention to detail, and proactive communication with clients and internal teams. Regular travel to trade shows and weekend/extended hours may be required to meet show schedules.

Qualifications

• Excellent verbal and written communication skills with a strong customer service mindset.
• Highly organized and detail-oriented with the ability to multi-task in a fast-paced environment.
• Strong mathematical skills for invoicing and order processing (calculating taxes, discounts, percentages).
• Proficiency in Microsoft Excel, Outlook, Word, and Google Docs for data entry, scheduling, documentation, and collaboration.

Responsibilities

• Customer Follow-Up & Engagement - Assist in customer communication, responding to inquiries, and providing updates to ensure a seamless exhibitor experience.
• Order Management & Data Entry - Accurately enter exhibitor orders into the Heritage system, ensuring all customer requests and changes are recorded efficiently.
• Phone & Email Support - Answer client calls and emails, addressing their questions, concerns, and service needs in a professional manner.
• On-Site Trade Show Support - Assist with customer service operations at trade show venues, ensuring exhibitor needs are met and logistics run smoothly.
• Invoice & Payment Processing - Calculate figures such as discounts, commissions, taxes, and total prices for invoicing purposes.
• Production Coordination - Collaborate with other departments to establish production schedules and ensure timely execution of services.
• Travel & On-Site Service Assistance - Available for paid travel to trade shows, including overnight stays and weekend/extended hours when necessary.
• Process Improvement & Task Management - Identify opportunities for operational improvements, ensuring workflow efficiency.
• Administrative & Office Support - Assist with filing, document management, and internal communications.
• Customer Issue Resolution - Proactively address and resolve exhibitor concerns, escalating issues when necessary.

Skills

communication

organization

multi-tasking

problem solving

driver's license

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Google Docs

Job description

Heritage Exposition Services seeks a Customer Service Representative (CSR) to ensure a superior exhibitor experience. You will handle order execution, on-site trade show services, and vendor shipments while collaborating with multiple departments to coordinate production schedules.

The role requires organization, attention to detail, and proactive communication with clients and internal teams. Regular travel to trade shows and weekend/extended hours may be required to meet show schedules.